Guest beware. Our reservation was not honored upon arrival. We reserved 2 rooms, and they could only find 1 in their system. The staff was rude and offered no assistance in resolving the matter. They failed to even check for a room at their adjoining property. We were forced to find another hotel at a higher price. The next morning we were emailed a bill for the unused room. We returned to the hotel to resolve. Suddenly they found it in their system and tried to blame us. We were referred to the Area Manager for resolution. While initially helpful, he went silent.Bottom line, although a beautiful property, avoid due to poor management and the risk of being standing on their front steps with no room despite the guest’s best efforts.
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