A disaster. No swimming pool as advertised. No compensation given... not even a compliment (e.g. a Pisco at the hotel bar) after we told them we had selected this hotel because we wanted a swimming pool (QP wouldn't even have appeared in the selection of the hotel being the pool one of the criteria, hence we wouldn't have been there for a week). Jacuzzi was cold as it was prepared 30' before the given time (btw, it shouldn't have been cold anyway but warm for all the time slot agreed - especially as it is outdoor)! When we had arrived, it was cold. The window of the jacuzzi were dirty. The receptionist said there was nothing they could do. The breakfast of a 4-star-hotel cannot be advertised as an 'American' breakfast if it is only: bread, strawberry jam and eggs. It is deceiving as the swimming pool thing. For two days we had paper towels and from the third day just a towel each... no bathroom rug. Check-in the first night took forever. Not satisfied for the price we have paid.
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