I rented the senior suite with a jacuzzi that was not functioning properly, and to make matters worse, there was no hot water in the room and it had a terrible odor. I raised my concerns with the staff at the reception, including the manager, and although they attempted to fix the jacuzzi (resulting in unpleasant findings when they opened it up), the hot water issue persisted. Despite speaking to the staff multiple times, they initially insisted that there was hot water available. It took the staff coming to the room while my sick friend was showering to finally confirm that the water temperature was not sufficient. The room also had a foul smell because of the mold on the walls and insects were emerging from the sink each morning. In conclusion, this hotel did not live up to its advertised standards!!!!
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