Hotele niedaleko Campolide Railway Station, Lisbon

Wow!!! From the minute I arrived for check in until I checked out, I was really impressed by the staff - I call it the Wow effect. Great experience overall - even the lady at breakfast!!! I am impressed and I will be back.

The hotel is very well located, metro, bus, shops ... clean hotel, good welcome, which gives you a variety of information. Simple but efficient top roof pool after a good day of walking, open up to 21h. Breakfast in buffet and diversified.

I appreciated how this hotel was able to accommodate me on short notice after the original hotel I had booked with canceled my reservation. The rate was reasonable and it was located where I needed to be. The Grand Lisboa Hotel is part of a chain of VIP hotels in Lisbon. It was quite clean but slightly run down. The room was basic and since I just needed to sleep and shower, it was fine. All the money has been put into the bathroom with modern fixtures. The bathtub is high and slippery. There was no mat to prevent falling and stepping out of the tub felt a bit precarious. The rest of the room was spare. The bed was quite firm. A table and chair in the room had some sort of dried spill on them. Bottled water was complimentary. I did not make use of the bar or restaurant facilities whilst there. To change money, on goes to a sister hotel, the VIP Zurich-walking distance-and receives a poor exchange rate. Live and learn. The service, overall, is helpful. I was given suggestions, directions, maps, etc. All the things one expects from those in the hospitality business happened. No complaints, there.

My recent stay at the VIP Executive Zurique Hotel was acceptable. This hotel has so much potential, and some more attention in a few areas would go a long way in transforming this property to one of a higher quality. The service was excellent. Employees were all compassionate and professional. In addition, the food offered in the hotel’s restaurant was of high quality. Prices at the property were fair. From a value point of view, I expected a bit more. I paid €439 for my eight-day stay. In addition, dinner was expensive and extremely limited. More specifically, in terms of amenities, the hotel boasts a beautiful outdoor pool area. Unfortunately, it was often overcrowded and littered with garbage. More attention to detail would remedy these issues. Wifi was available, but weak in certain parts of the hotel. A bar is located in the lobby, but opens late and closes early in the evening, making it inaccessible. The gym was closed during my time here. That was also unfortunate, as images and descriptions on websites were misleading. I stayed in an Executive Single Room during my week here. The room itself was contemporary and updated, however, housekeeping was inconsistent. Some days, my room was cleaned impeccably, others, housekeeping was abysmal or nonexistent. Towels oftentimes had rips or stains on them. The curtains had small rips and were stained. In addition, one of the blankets was stained. The provided toiletries were good. The bed itself was comfortable, but the pillows were very poor quality. The hotel did not specially publicize a smoking policy. Oftentimes, the corridors reeked of smoke. Cigarettes littered the pool deck and common areas in the hotel. Staff worked hard to keep surfaces in the lobby disinfected, however, their efforts were undermined by thousands of guests utilizing these areas. I do believe the hotel is understaffed. The hotel would benefit from having maintenance and housekeeping readily available and on call for assistance. When I necessitated maintenance, I was told I would have to wait for the following morning when the technician would be available. While the rooms were updated and contemporary, the bathrooms were rundown. The hotel shows it’s apparent age on the exterior, and in the elevators. Some surfaces were cracked and not functional. I experienced difficulties in the elevators. They stopped working at times, leaving me stuck. Again, better maintenance would remedy these concerns. The location of the hotel is a positive. It is surrounded by transit options that provide direct links to cities all across the country. This is ideal for all visitors. Overall, the hotel served it’s purpose. I do believe the hotel is ill equipped to handle the high volume of guests that stay here. Housekeeping is marginal, and must be improved. Maintenance needs to pay closer attention to the aging property. Finally, security here is lacking. I have some concerns as it pertains to safety. Front desk staff has no control over people

We got a private room there cause we wanted our own space. Looked decent in the photos. When we arrived the room was quite dirty. Dirt on the walls, toothpaste around the sink and the towels we got had brown stains in it. We did not experience the privateness of our room because the bedroom door has a 2cm gap underneath it so all the stamps on the wooden floor and all the people coming and going (which was alot) along with the maintenace room next door felt like they were in our room. Alot of other smaller things like malfunction noises in the ventilation and very poor quality in the bed. “Breakfast included” was white bread, jam and coffee. BIGGEST PROBLEM is that the bathroom has alot of black mold in it. For example all around the shower and the shower glass and around the sink. After two nights we contacted the staff and told them about all these things listed above and we wanted to move out of that room and go somewhere else. So they told us that I had to send an email which would be forwarded to their supervisor, which I did. I checked upon them multiple times with calls, emails and direct conversation. Their supervisor, who was not there, would contact me which he never did. I am well aware this is not a 5 star accomodation but this is not ok in any accomodation that you pay for. I’ve been all around the world staying in allkinds of accomodations but this was my worst experience. Not only because of the room situation but because of the staffmembers who didnt even try to make things better by for example clean the room, offer us new towels offer us new bedroom. We paid 156€/night there. When the client points out things that are poor and could easily be fixed, just fix it and at least try to make them happy. WOT Lisbon Patio … Do better !

Hotel Acores Lisbon is definitey one to keep in mind. I have stayed here with some friends for a long weekend in April. The hotel is absolutely a great place to stay during your Lisbon visit. The rooms a nice, spacious and clean. Beds are soft and sheets were clean. Breakfast in the hotel is good, there is enough choice in the restaurant. The reception staff is very friendly and they try to help you with all you questions. The airport is close to the hotel and there are airplanes flying over during the day, but to be honest, it's not annoying. Whenever I go back to Lisbon I will keep this hotel in mind to stay in again.

Everything is absolutely perfect: friendliness and professionalism of the staff, very quiet room (n.5.3, 5th floor with elevator), cozy and super clean, with a bottle of water and ”welcome” sweets (I really liked it, especially after a whole day (air travel), excellent wi-fi, and the possibility of having breakfast served in the room. I also liked the attention to the environment and the reduction of unnecessary expenses (bottle and glass cups, instructions on changing towels only when necessary, etc.). Unfortunately it was a one-night stay (coming from the Azores, I arrived at 9.30 pm and only stayed until 9 am the following morning), but I will definitely repeat this excellent experience! Highly recommended.

This hotel was very new and clean. The front desk staff were friendly and helpful. The breakfast had good variety. I am not sure about the location, because we were lazy and took Ubers, which were so cheap, when we weren't getting picked up for an activity. I didn't really learn the city like I normally do when we use the Metro or bus. Overall, I was very happy with this choice. The room was a decent size by European standards. The only issue was that there was no dresser so I stacked my clothes on the desk. This was a minor issue that wasn't a big concern. There didn't seem to be any bars immediately nearby to have a drink at the end of the day, but we found the hotel bar was fine for that purpose. We barely spent any time here because we were so busy with activities, but it was a good clean home base and I would stay here again.

The hotel is amazing in every aspect! It’s in the middle of the cruise terminal and the airport. Metro is close by, and 4 stops to go to the city center. The hotel is very new, spacious, and clean. Breakfast is awesome with such a low price €8 (coffee is with decent quality, and you can even order latte, cappuccino or mocha for free). The hotel staff and restaurant staff are all super friendly. The lightning show at 10pm every day is very nice.

This hostel was kind of... well... BUT RECENTLY HAD SOME MAJOR IMPROVEMENTS and our recent stay was just great. Great facilities, great location, great staff. It really needs a new visit from everyone!