Lisbon Check-in Guesthouse

Very disappointed with this experience. This is not a reliable hotel chain, do not go here. I found out that my partner and I had been allocated a booking of a customer who was left stranded in a foreign country for being 20 mins late, and was accused of not informing the office people earlier about the delay WHEN SHE WAS ON A PLANE. The fact there was any demand for these rooms is nothing short of astonishing considering our stay was in a room with a putrid smell no one would do anything about. Ended up dreading each night in such a beautiful city because of how neglectful the staff were. Perfect waste of a holiday.

Underwhelming stay at this “guesthouse” in a dilapidated apartment building. Random street with quite a bit of construction going on, uninspiring exterior, smelly staircase and a very small elevator brings you to the rooms that are spread over 2 floors. The doors of the apartments and rooms are heavy and make a tremendous noise. The rooms are clean, functional and comfortable. However one of our rooms had a terrible sewage smell. There was a party on the floor below and we could hear music and shouting until late in the night. Finally no personal welcome on checkin. No guidance or advice on where to have breakfast. There must be better places to say !!

The exterior seems discouraging. The address plate hangs by a nail above the door, the street is noisy and not particularly scenic. Once I phone the manager and he gives us the code to enter, things start looking up. This is a very old building with a tiny rickety elevator but it works and gets us to our floor. The walls are thick and filter out the noise and high heat that is prevalent just outside the doors. Our room is at the back and ensured a quiet night. It was frosh week in Seville and students were outside partying till the wee hours. Residents at the front of the building complained of the noise but we slept like babies. The room was well appointed, with a very comfortable bed and good water pressure in the shower. There is a lounge and kitchen on the third floor, available for guests' use. We liked the location as well and could walk to all the sites we wanted to see. We were visiting at the end of our vacation and on our last night here, we needed to prepare for our flight home. We were extremely grateful to the manager who kindly printed up our boarding passes and our ArriveCan receipts, above and beyond the call of duty. All in all, we were charmed by our stay at this guesthouse.

Im letzten Jahr hatte ich eine Nacht hier verbracht, eine sehr späte Anreise und eine Abreise um 8 Uhr morgens. Negativ aufgefallen war mir nur der Schimmel im Bad. Ich erwähnte dies in der Bewertung und bei der jetzigen Buchung fragte ich nochmal nach, ob man sich des Problems angenommen habe. Ja, der Schimmel sei beseitigt. Leider stellte sich dies als komplette Lüge heraus und der Besitzer leugnete sogar bei persönlichem Vorzeigen, dass er von diesem Problem wisse, dabei gibt es, wenn man einmal genauer bei booking und google nachliest, viele Menschen, die den bestialen Gestank aus den Bädern ohne Fenster und den Schimmelbefall erwähnen. Er sagte, er würde das Bad intensiv nachreinigen lassen. Passiert ist die kommenden 2 Tage nichts, es lag sogar eine Kakerlake auf dem Toilettenpapier. Ich rate aus gesundlheitlichen Gründen von einer Unterkunft hier ab.