Premier Inn Liverpool City (Liverpool One)

My friend lost a smartphone there and couldn't contact the hotel at all. Poor impression. The location is good though.

Premier Inn Hanover Street great hotel and location for bars and shops, staff very helpful and hotel very clean nothing too much trouble

Great location to explore Liverpool. Everything within walking distance. Hop on bus at airport, last stop on route is where you get off....so easy!

Couldn't fault this hotel. Was clean and comfortable. Was close to everything and friendly staff. The breakfast was excellent. Will definitely stay here again.

not the best premier inn we have stayed in room very hot carpets in corridors worn & dirty always got litter on them never saw them being vaccumed restuarnt was very slow on taking orders took over an hour and a half on first night for mains to come although restuarant only had a few people in menu was very limited too wouldnt stay here again

I cannot recommend this hotel enough. On arrival, easy book in. Room was so nice and spotlessly clean. Wonderful bed, nice and warm. So quiet, no banging of doors etc. Great central location. Staff were nice and friendly. Breakfast fab. Would definitely return.

My recent stay at Premier Inn was made truly memorable by the exceptional service provided by one staff member in particular, Phil. Upon arrival at the hotel, I was feeling distressed, but Phil's compassionate demeanor immediately put me at ease. Not only did he provide a warm welcome, but he also went above and beyond by offering me a complimentary drink, which was a thoughtful gesture that truly brightened my day. Phil's ability to turn a stressful situation into a positive experience highlights his exceptional customer service skills and reflects greatly on the Premier Inn brand. I cannot thank Phil enough for his kindness and professionalism during my stay. Also want to thank the other member of staff Callum who very polite and friendly.

Basic and suitable. Room was cold and we couldn’t sort it out. Nobody around to help (caretaker) Good system to order a taxi. We were going to a concert so just wanted a bed for the night.

We arrived at 1am as we had a late flight. Check in was quick and easy as I had pre paid for my room. A lovely young man called Callum checked us in he was chatty and very welcoming. I had booked a king size bed but in the room were 2 singles. I didn’t ask to change as we were too tired but to be honest we slept really well so we were happy. The blackout blinds are elite, you wouldn’t know what time of the day it is they work so well.