Booked here this past weekend, and we won't be returning. I had booked a family room months ago, as friends not wanting to share beds and to have extra space if needed. Upon arrival this was ignored and given a very, very small double room with one bed. At reception they advised because "there is two of us" that's the reason why our original booking hadn't been honoured, like it was an explanation to us but it wasn't. The hotel was fully booked but was managed to be allocated a twin room. The twin was much bigger, however the second bed was wonky (think of it as pull-out bed with metal legs). We were advised that it was "highlighted to maintenance" but nothing done. Cue two very awkward nights sleep. The rooms also have paper thin walls and could hear everything next door, so for these reasons I have now asked premier inn go honour the "good nights sleep" guarantee but I feel like this is going to be a fight. We paid extra for breakfast, and it was basic, but good enough. However the restaurant itself is in in need of a major refurbishment. All tables and chairs were wonky (another guest had spilt a cup of tea on themselves as the whole table fell to one side) and all of the cutlery was dirty. Stayed in Liverpool before, next door actually, I would not stay here again.
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