Premier Inn Liverpool City (Albert Dock)

Oh dear. I've stayed in dozens of Premier Inns so you kind of know what to expect but this one falls behind. It's in a fabulous location and I love the building but it's tired and needs money spending on it. For example the lifts are held together with duck tape, the corridor floor creaks so loud it feels like it's going to collapse under you and there's a sign at the end of the corridor saying "tip toe" so you don't annoy other guests. You heard them coming from miles away. The rooms were damp. The windows were locked so no ventilation and the condensation was bad. The smiley faces and the word Everton drawn onto the glass by previous guests showed they were not cleaned very often. The aircon system didn't work. Kept switching off. The bed was ripped around the edges and a lot smaller than usual. The ceiling was damaged and the walls damp. The food was ok. Breakfast had a wide choice but things did run out and weren't replaced quickly. We had an evening meal there which was ok. But the soup was luke warm. Now for the staff. I thought Liverpool people were supposed to be really friendly. Not here. Everything was an effort. No warm welcome. Overall a real shame. I appreciate it's not the Hilton but like I said you get to know what to expect and this place although it's a beautiful old building in an amazing location it failed in so many places.

Everything was great except for the air con in room 103 it was stuck on hot! We couldn't be moved as the hotel was full due to Comic con/concert/the football. We were given a fan on Friday night after complaining the room waslike a sauna but the fan was like a cats flatulence and made no difference whatsoever. Saturday afternoon we complained again upon our return from comicon the helpful girl said she woukd reset the air con for our room and gave us a second fan still made no difference. Aircon came on slightly colder. Me and my friend both have disabilities and suffer from hot flushes. PI aircon not working is our nightmare scenario when we stay in various PI's around the country.

Booked here this past weekend, and we won't be returning. I had booked a family room months ago, as friends not wanting to share beds and to have extra space if needed. Upon arrival this was ignored and given a very, very small double room with one bed. At reception they advised because "there is two of us" that's the reason why our original booking hadn't been honoured, like it was an explanation to us but it wasn't. The hotel was fully booked but was managed to be allocated a twin room. The twin was much bigger, however the second bed was wonky (think of it as pull-out bed with metal legs). We were advised that it was "highlighted to maintenance" but nothing done. Cue two very awkward nights sleep. The rooms also have paper thin walls and could hear everything next door, so for these reasons I have now asked premier inn go honour the "good nights sleep" guarantee but I feel like this is going to be a fight. We paid extra for breakfast, and it was basic, but good enough. However the restaurant itself is in in need of a major refurbishment. All tables and chairs were wonky (another guest had spilt a cup of tea on themselves as the whole table fell to one side) and all of the cutlery was dirty. Stayed in Liverpool before, next door actually, I would not stay here again.

Easy access parking straight outside the hotel fantastic rooms great food just let down by service if your lucky enough to meet Chris definitely the best member of staff always greets you with w welcoming smile other could do with learning from him

Very good location near waterfront. Close to choice of eating places and stroll to museums , next door Beatles story. Free wifi terrible but will give complimentary ultra access. Bathroom difficult for someone with older knees , no rail, slippery - maybe have to pre book walk in shower - if a room available - wasn't one for me Bed very comfortable. Very helpful reception, clean good 3 night stay overall close to bus station

We stayed here as our base for our weekend in Liverpool to celebrate our daughters 21st birthday.The room was comfy, food good & the staff friendly & attentive. They even went to the effort of leaving a gift in my daughter’s room when they heard it was her birthday. After staying in lots of Premier Inns. This was by far one of the best. Thank you

Waited at check in at 9pm after a long journey for over 30 minutes. No one at the desk. When someone arrived there was no apology. Completely awful experience. Would not recommend unless you want to spend a lot of tired time waiting. Poor customer service.

Hotel was great location not far to walk anywhere breakfast lovely in morning clean and tidy staff nice

Hotel was OK, in a good location. It was clean, staff were friendly and the breakfast was great. Unfortunately I didn’t get much sleep due to a random non-opening window in the room that looked on to a pointless empty area that was lit up all night. Even with the curtains closed it was far too light in the room as the light was coming from the top/bottom of the curtains.