Son Julia Country House & Spa

We were incredibly excited about our stay at Son Julia Country House & Spa, but unfortunately, our experience was nothing short of appalling. From the moment we arrived, we thought we had the wrong address. It looks nothing like the website photos or what is advertised on ***********! The decor is mismatched, cheap, and utterly tired. No one was at the door to welcome us or help open the heavy front door to assist with our luggage, which is not what you expect from a so-called 5-star hotel. The lobby was a depressing sight – dark, no lighting, no music. It was so dull that we genuinely thought the place was closed down. This set the tone for the entire stay. Our first night was less than enjoyable. After falling asleep and missing our dinner reservation at the hotel, we ordered room service. When the waitress arrived, instead of a warm greeting, we were scolded for missing the reservation and told that we should have “given our table to someone else.” I have never been berated by staff in my life, especially not in a 5-star hotel. We are paying customers, not children to be reprimanded, and the hotel clearly has ample capacity for all guests. The rudeness was absolutely shocking and unacceptable. Secondly, our room (the suite) smelled strongly of mold, and the shower smelled so awful that I had to clean it myself using shower gel. The glass partitions were covered in fingerprints that were clearly not ours, suggesting the cleaning standards were extremely poor. The room telephone is cordless & even after charging all night and saying on the screen that it was fully charged, as soon as we lifted it off the base the battery died & the phone had to be precariously balanced on the base to be able to use it. We mentioned this on the day we arrived & 2 days later the guy that they had said would come to fix it, still hadn’t arrived. Legend says, he’s still on his way. The ‘spa’ was a nightmare. When I went to look at the treatment rooms (room!!) I found a single mattress on the floor. I understand this is a ‘Futon’ style massage bed but the presentation & decor of the spa is awful & in no way luxurious. There is one professional treatment bed in there too but only one resident therapist available. It is not a fully functional spa. So you can’t have a couples massage (which they do in fact advertise) as you’d have to go one after the other. Upon heading down to the pool facilities, we found the jacuzzi water was brown, and the filter was clogged with hair, dirt, and debris – clearly months’ worth of neglect. I dread to think of what else could be stuck in there. When I showed the receptionist a picture, she dismissed it with excuses, claiming it’s cleaned DAILY and was “due to be done today.” I find that extremely hard to believe as that amount of filth cannot collect after just one day, let alone one week. If the water were tested, I’m certain it would be deemed unsafe. To top off day 2, the breakfast omelette I ordered was raw in the middle.

I only spent 1 night at Son Julia, but had a great stay. When you arrive you immediately see the amazing main building. Check in happened smoothly and very friendly. The rooms are very spacious, clean, great shower,… Had dinner in the restaurant and food and service were excellent.

We are a family of three from Tasmania who travelled to Majorca for the first time Son Julia was simply stunning and exceeded our expectations, the highlight of our Europe trip A breathtaking and well maintained 15th century mansion surrounded by beautiful gardens created a peaceful oasis Highlights were relaxing by the pool and using the tennis court Convenient location 5 minutes away from town Perfect breakfast, lunch and dinner at the hotel restaurant with lots of variety and fresh produce All staff were exceptional, attentive and friendly including Martin who always knew what we wanted before we asked at the restaurant The grand suite was divine We definitely plan to return soon

We happened upon the Son Julia just by luck & so glad we did! We were 2 couples & I would say the hotel really made our stay in Majorca! It’s a total haven of peace with the nicest staff we have encountered in a hotel! Food was really good-we ate dinner at the restaurant a few nights & it didn’t disappoint! One of us used the spa pool every morning for 45 mins & found it clean quiet & a pleasure. If anything was found to be wrong it was fixed by the next visit. Lovely treatments in the spa. This is a fabulous hotel & well worth its 5* status. Thanks for a memorable week!

This is one of the best places we have stayed in. From the moment of arrival to the moment of departure you feel the genuine warmth and friendliness of the hotel staff. Everyone is helpful. Location of the hotel is on the outskirts of the town, where you can find peace and quiet. Palma is a 25 min drive away. We have stayed in a terrace room which we liked alot. The indoor pool for our little one was perfect. We had a room with breakfast arrangement. Breakfast is simply delicious as the lunch we had. We had a joyful vacation !

The most amazing hidden gem in Mallorca! An excellent experience from start to finish, such a helpful team of staff, beautiful well maintained grounds, wonderful swimming pool/sunbathing terraces, plentiful sun loungers and high spec accommodation and lovely food,. What more could we ask ! Thank you Son Julia, we will be back!