Allure Hotel & Suites - London Downtown

Staff was nice, room was clean, would stay again. Was given a bottle of water at check in

Located on the north side of Dundas Street between Colborne & Waterloo Streets, I picked the place because it was within walking distance to the library & some vegan restaurants. I had come for research & was hoping for a quiet place to relax. I had heard from others that the area was a little sketchy, but I thought that the location of the Delta across the street & the Marriott nearby would mean it would be ok. First the good: The complimentary breakfast was nicely laid out & the water in the bathroom was good and hot. The location, while sketchy was close to the public library & buses for getting around & some really good restaurants. The bad: When I arrived to check in, the lobby was full of new Canadians & piles of their clothing & supplies littered all over the lobby in garbage bags. There was also a security guard seated in the lobby. It was a disconcerting first impression. When I asked about what was happening I was informed that the hotel was also a long term stay facility. There is no doubt that such spaces are needed, but renting out rooms to travellers, for an expensive fee, in the same facility where immigrants are being housed left me feeling that I had been duped. It seemed dishonest to advertise the place to travellers as a hotel when in reality it was a long term stay facility. Later that day I was able to check-in, only after 3:00 (which was odd) I was further dismayed to see the state of the place, it had seen better days. While there were two elevators, only one was working, which was made more difficult when they were commandeered for support for the immigrant families. Everything about the place was tired & used & certainly not what one would expect for the price quoted. While attempts had been made to dress up the actual room (I was on the 7th floor) to make it seem like a regular hotel, a coffee maker, bottled water, a fridge & microwave, there was little attention paid to actual comfort. The beds were lumpy & uncomfortable with no structure, the window, which faced onto the bright lights of Dundas Street only had sheers & no blackout blinds or drapes which could block out the light & the space had not been cleaned properly after its last use. Everything was either tired, shabby or stained. The lack of transparency about the facility and its current use makes me unable to recommend it.

I went to the front desk late at night to ask for a couple pillow cases, because I didn't recieve any from housekeeping and didn't notice, The staff member at the desk told me she couldn't give me a pillow case and that I would have to wait until the next day. 90% of the linens and towels I have recieved are either stained heavily or ripped, burned, or fraying. It is also not uncommon to have a long black hair attached to your towels. The shower curtain is stained, and the tub itself has rough patches and nail polish stains. The comforter I recieved had tears in every corner and the fluff was coming out, so I asked for a new one. I was given one that had a giant rip in it, probably 6-7inches in length. I asked for another one and was told that they didn't have any more that were not ripped so I was basically stuck with the one falling apart. Long-term stay guests are treated with far less respect than the 'regular' short stay guests, even though they are still paying guests... and can leave reviews.

A decent hotel in a good location. The breakfast area is clean and well-organized (free breakfast). They have underground parking with one level of parking and this was very convenient. The restaurant across the street was very good.

The staff was friendly and helpful. My room was overlooked by housekeeping but the front desk delivered coffee supplies when I called down. It was very difficult to sleep as noise levels were off the charts. Guests on my floor partying until 3 and 4 am was difficult.

Convenient for walking around downtown. Not moder style but very clean and nice. Bed and bedding were comfortable for me

My mother and I stayed at this hotel because she had an early morning appointment at the University Hospital. The staff was friendly and knowledgeable and the room was clean, comfortable and sufficiently stocked. I booked through ******* but was told that at check out that had I booked with them directly and told that we were there for medical reasons, that I could have gotten a cheaper rate and parking would have been free. We will know this for next time and would definitely stay again.

Front desk staff was friendly. We were approached by a homeless person walking into the hotel and at the hotel back door. The parking lot was terrifying and not monitored - we did not want to leave our car there (to the point that we walked around London at 1am to find a covered parking place).

Check-in was fat and efficient.Access to the from door from the parkade was challenging when you arrive late or leave early. We were locked out just putting our items in the vehicle in the *****ing and had to ask other guests to let us back in as someone was not at the front desk to see us.The hotel was good value for the price however the rooms aren't well sound proofed. Even the quietest guests in the hallways could be heard as though they were in your room.