Maitrise Hotel Maida Vale - London

交通方便，配套便利

Location is great in term of accessing tubes and public transports. Buses right at the door steps getting you into Paddington Station and Oxford Street; the tube stations are only few minutes walking distance from the hotel. The staff are quite helpful and friendly. The hotel cafe is exotic and cheap; hotel guests enjoy a bit of discount as well! There is a Tesco supermarket and Starbucks right opposite to the hotel. Overall it’s bad for value!!

A friendly-welcomed customer service

Its ok

일주일동안 런던에 머물동안 정말 안성맞춤인 호텔이였습니다 직원들도 친절하고 1층 카페도 맛있었다

I don't recommend this hotel. We had problem after problem. Our basic amenities could not be provided for us. We booked two rooms and the toilet was not working in one of our rooms. The staff couldn't help us get a new room our first night there. Luckily we had one functioning toilet, otherwise we would have been forced to use the toilet down in the lobby. We got a new room the second night. Sadly they put us in the basement. No upgrades, no compensation, and not even an apology for the inconvenience. The pillows in the first room were gross and smelled like sweat. We had to ask multiple times to get new pillows before someone finally helped us. Sadly our stay even ended in a bad note. They couldn't store our bags for us on our last day in London, even though it's advertised here that there is storage. We had to pay extra at a train station to have them stored instead.

We stayed at your hotel Saturday 1st July room number and had the following issues. We checked in at 3.30pm to be told by reception we had to wait for our room to be ready, (which should have been ready at 2pm) When we eventually went up to the room we noticed initially only 1 pillow per person, we requested an additional pillow each at reception as we went out, which they agreed to do but upon our return at 9.30pm this request hadn't been actioned and reception was unmanned. We also had the following issues upon our return, but as mentioned previously there was no one at reception to report the issues to. 1 - Fuse Box cracked and hanging off wall (illegal) 2- Door didn't close quickly enough to meet fire regulations (illegal) 3- Shower wheels missing on runners, and runners not in groove so unable to close doors and use shower. 4- Curtains on window on different rails so didn't meet letting the light in 5- Bedside lamp missing bulb so unusable 6- No bedside table 7- cracked wall 8- Dirty and missing grout in shower and bathroom 9- Shower has limescale, not cleaned properly 10 - Dirty marks on linen. 11. Toilet door and frame rotten at base. 12. Toilet very high, was on tiptoes to use We decided not to use your restaurant in the morning as we were worried the standard would be as awful as the room. When we left again there was no manager present to report the issues too. In our opinion this hotel is not 2 star let alone 4 star advertised by yourselves and the

Good location but other than that wouldn’t recommend. Staff quite abrupt. Room tiny. Drawers broken. Fridge broken and unplugged with loads of water in bottom. Not even enough floor place to put tiny suitcase on floor. No bathroom toiletries other than tiny hand soap. Sink plug broken and tap very wobbly. No hand towel. One tiny thin pillow per person. Asked reception for another told yes no problem but no pillow appeared. Bathroom window locked shut. Air con broken. Hotel also had very peculiar stinky smell. Glad we were barely in the room and just literally needed a bed for the night

Bad smell in the room which was similar to body odour and what looked like poo smudged on the wall beside the toilet. The room was incredibly small with no wadrobe to hang up clothes in.