DoubleTree by Hilton London – West End

The hotel was in the perfect location close to a lot of amenities! Hotel staff were brilliant and always on hand when needed. Enjoyed our stay very much! Warm cookie on check in was the perfect welcome!

Check in process was very smooth and the facilities were clean and tidy. Very comfortable stay!

Doubletree Hilton is always my go-to and having saved more money via trip and Hilton not price matching, i was worried I would not get my Hilton benefits. However, I was able to choose my room to check in as per, however Hilton seems to have a habit now of when you arrive finding out room has been changed and they apparently upgrading you but it's not actual upgrade! I was given choice of 2 rooms eventually and still pleased with it, Nice view, although a tad noisy on 5th floor facing the main road. Ample space, comfy bed, good size bathroom. Breakfast was actually one of the nicest I've had in a hotel in a long time. Front desk was very helpful and easy to deal with. Bar allowed me to get ice and water to take to my room. Location was spot on with access to tube and buses. Would definitely recommend and would stay again.

Great location for west end shows, Covent Garden and British museum. Lovely hotel rooms and great modern bar. Good hot and cold buffet breakfast. Staff are friendly and helpful. The only downfall was our room was not ready when we arrived at 4.30pm. We had to wait 30 mins but they did give us a room upgrade.

Excellent service from the staff all over. Could save energy by reducing the A/C in restaurant

首先，房間價格離奇降價了兩晚相差1300多但是酒店有個升級主管給我處理了，説會退給我，哪怕酒店不給他們，他們也退，這點還行，點贊！ 其次，酒店入住的時候説沒房，明明當天還有很多房在賣，我們等到下午2點還是説沒房讓我們3點去，那那些排隊的老外怎麼能check in的呢？換個地點，老外在咱們大中國，是不是被優先對待了呢？這點非常不服氣。三點準時到了，我們check in，剛開始是個男的接待了，看了好久訊息然後回去找另外一個女的來接待我們，明明上午來的時候這堆東西已經簽過了，也不查記錄，還讓我簽，還好沒有讓我重新交按金，收按金也沒有給收據或者按金條，説退房的時候會直接退給我，這點我要持續關注，因為通過攜程預訂的西安麗思卡爾頓我9月8號入住的，到前幾天才把按金退給我；其次，酒店沒有礦泉水喝，並且房間正對着樓梯，晚上喝酒回家的人特別吵，就在英國國旗下面，我覺得酒店對我們很不友好！