The Portobello Hotel

Alice (in Wonderland ) would be at home in the Portobello Hotel. Delightfully quirky with individualized rooms. Service is friendly and location perfect. I have stayed here multiple times and I think it’s a real treat, if you can give up grand hotel amenities like spas and restaurants ( which abound in Notting Hill), this hotel has charm and comfort at a reasonable price.

Honestly, the only reason I'm giving 2 stars is because of Naeem, the night porter, who was exceptional. We returned for drinks on our anniversary and ended up chatting with Naeem, thoroughly enjoying the conversation. He was professional yet approachable and authentic. Initially, the hotel said they couldn't arrange a cab to the airport at 6:30am due to Carnivale, despite an earlier email promising they'd arrange one if needed. The day staff told us to just 'figure out the tub I guess' even though we needed to leave very early. But Naeem saved the day and managed to get us a cab on our last night. He is, without a doubt, the best employee they have and deserves a promotion. Otherwise, this hotel was a huge disappointment and just ******. I don't say this lightly, as I'm not one to leave such a directly negative review, but the experience felt like a bait and switch. We booked a 'Marvelous' room, which looked nothing like the photos on their website—not even close to the images of their basic rooms. Ours was a dark, damp basement room, lacking any charm. The bathtub was an antique, and not in a good way—it was rusted and non-functional. It came with detailed instructions, warning that if you didn't release the pressure in the valves correctly, it could break. Talk about stressful! The shower barely got warm, the ceilings were low, and the bed was ridiculously lumpy. The rest of the staff, aside from Naeem, were nearly incompetent. When I asked the front desk if we had been mistakenly placed in a lower-level room, the staff member replied, "Yes, it's 'marvelous,' and you're not the only one to complain about it." She did offer to move us to a better room the next day, but at our own cost. We declined due to the hassle as we only stayed two nights. It's clear they know this room disappoints guests but aren't interested in fixing it. While waiting for my husband, I overheard another guest frustrated over having to switch rooms during his four-night stay in an 'Outstanding' room, their top option. The employee blamed the reservation team, who wouldn't be back until the following week. Other front desk staff were no better: one forgot to call a cab for our theatre show, and another was overly chatty, making entering or exiting the hotel awkward. I'm extremely disappointed we spent money on this hotel. It was a huge letdown, especially at this price. The room was such a let down that we would have switched hotels, but we had family meeting us in the area. Unless you're a celebrity staying in one of their 1 or 2 genuinely nice rooms, you'll end up paying hundreds for hostel-level accommodations. Pros: Great location, close to 'Core' restaurant (3 Michelin stars, and the food was amazing) Nicely decorated small lobby with a 24/7 honesty bar Some celebrities stay here, as the staff eagerly pointed out, if that’s of interest Cons: Our room was in the basement, dark, and extremely damp Uncomfortable, lumpy bed Shower was barely functional, leaked al

What a wonderful stay, Naim was always very understanding and thank you for giving us the nicest room(38) was amazing, beautiful decor and spacious for London's standards. I will come back next time and recommend this hotel to all my friends and relatives and to anyone reading this review.

Beautiful Hotel and even better staff, very smooth and detailed check in, Naim’s customer service was unmatched, sent us to the right places to visit, gave us wonderful recommendations! The rooms were wonderful and the mattress was FAB. I’d recommend this hotel to everyone.

This hotel is definitely not luxury as it claims. The decor is lovely and that is where it stops. The room was small and cluttered with an unusable sofa, our bedding was put on inside out, 1 tea bag was provided we had to ask for more and to be fair more came along with the usual hotel biscuits. not enough towels I can go on! It felt like they didn't expect the room to be used and hadn't finished getting it ready. The "turn down" that they offer was bad and not worth saying you offer, it was burnt cold hot chocolate that was not drinkable. Take your own water as what they left was cloudy tap water in a fancy bottle All in all do not waste your money as this is expensive for what you get or don't get!!!

We booked a stay here via Mr & Mrs Smith as a special treat after being poorly over Christmas. I used to live down the road and we have a deep affection for this part of West London. The surroundings, decor and furniture are lovely but that is where the good stops. From check in through to breakfast — our stay was a series of cringeworthy events and responses. Generally we never complain but on this occasion so much was wrong, we felt we had to. Albeit in a very apologetic, polite, typically British way. So disappointing that we were greeted with arrogant dismissals of anything we raised, refusal to communicate and a lock of willingness to take ownership and put right. A 101 on how not to run a hospitality business. Lucky for the Hotel that Mr & Mrs Smith were excellent, stepped in and came to the rescue. Amazing service that we will continue to use. For the money you can do so much better. AVOID.