London K W Hotel

The room we stayed it was not how it was advised. The family studio we stayed in smelt damp, the bathroom had mould up the walls and on the shower curtain. The handle to turn the shower on was on the side of the bath which we had to struggle to put back on to use the shower. The shower pressure wasn’t good either. The bedding didn’t look like it had been changed and there was a blood stain on the blanket. After trying to look for someone to ask for this to be changed there was no one about nor a contact number. I had booked for 3 people to stay in the room, there were two tea cups and one glass but not tea or coffee provided. The room was also not cleaned as there was clumps of dust around the room.

Do not stay here it was filthy , bed sheets hadn’t been changed since the last people had been , small curly hairs all over the room.In the bathroom broken tiles on the floor (which were very dangerous) mould and mildew build up on walls and floor , bathtub was eroding and curly hairs in the bathtub too.Toilet paper holder fell off the wall as soon as i touched it , toilet was filthy and flush was very faulty and so was the light in the bathroom , lock on bathroom door was faulty.Beds were ok but stained sheets and stains on headboard , we came back after a day out and the housekeeping had been , they only made one bed didnt empty bins or clean anything else or replenish drinks caddy.No help from reception, when checking out we had questions to ask the staff but nobody was there apart from housekeeping and she was doing a good job on her own.we called 5 times and rung the bell yet nobody answered to help us.Though it was a good price for central london there are much better hotels in the same area for around the same price.

The bed was literally broken we had to put the mattress on the floor.. the whole hotel floor squeaks. Rooms are dirty Cockroaches in the shower tiles broken. It’s the worst hotel ever. No bar like they said!