Radisson Blu Hotel, London Bond Street

Everything was ok except I have not received my deposit back, and I couldn’t reach the hotel on its phone number listed with Trip despite multiple tries: I checked out from the hotel on 16 Feb and today is 26 Feb. I had prepaid the full amount for my booking on Trip but was charged yet another full amount at check in. I just want to know when the refund could be processed. Would appreciate it if anyone could get back. Thanks.

In my opinion this hotel is very unsafe. We lost 2 bags in the lobby of this hotel, right in front of the receptionis, and at time we couldn't check the cctv, were asked to waited for 2 days until we check out we still didn't get it, instead told us to come back the next day. How is that possible, we are on holiday and all the schedule is already arranged. the worst experience ever. I hope they can send me the CCTV footage to my email. Thanks

Overall, great hotel experience but I can understand where other customers' complaints were coming from (especially if booked price was not nicely priced/deal/etc.). On location alone, this Radisson Blu hotel is hard to beat. Right by Bond Street and Elizabeth line, it is super convenient to get to and from directly from Heathrow Airport. Staff/service is kind and helpful. I arrived a little early (for normal check in) but receptionist helped with an early check in because the room was available, no problem. The unfortunate is there was/is definitely construction going on right across the property (September 2024), but it wasn't that bad or a nuisance and it is what it is.