InterContinental - Los Angeles Downtown, an IHG Hotel

Super nice views, friendly staff, and the best location and value for sightseeing in downtown L.A

Not really like  how I expected very dirty areas around the hotel   Staff are very rude and no good service  Breakfast was very poor

I got my room upgraded and extended check out time with additional fee. That was a great deal for me at that time. However, it was the start of a big disaster. First, though I paid same fee for two rooms, the conditions were very different. One of the rooms had no big window, no desk, no sofa than the other one. Second, the first two towels were not clean. There were big spotted somethings. So I requested for new ones. Third, the housekeeper sent me new towels and put the towels on the floor in front of my door like rubbish heap, the floor that stepped by everybody with their shoes. I have no idea how I can clean my face and body with such dirty towels again... Fourth, all the time during shower, the water was turned hot and turned cold suddenly, but nobody else was using water at that time. It was so hard to be patient for the babies... Fifth, the door of the shower booth cannot be closed tight. There were 10cm crack between the door. So the water was spreading all over the bathroom. I have to mop the spreaded water by myself all the time for the safety of my babies. Sixth, the worst thing did happen. My baby fell down in the bathroom when he washed his hands and tried to come out because of the wet floor. (Actually it was the second time during my stay of one night.) And he got dirty from the wet floor. We have to clean his hair and body. But we were late for the check out. But we have to clean him, but we had no time, but..but... and the hotel charged me 200 dollars additional fee for my stay for 1 hour. That's all about that I experienced here.