Extended Stay America Select Suites - Lubbock - West

Check in is terrible. We checked in for two nights and after the first night they "blocked" our door because they said they had no record of our reservation. They eventually let us back into our room. The highway is noisy and busy all night. We found several roaches in the room. The microwave was not working properly. I won't never recommend this place to anyone.

The room was bare bones (bath towel but no hand towel or wash cloths and had a very strong unpleasant odor. The hallway also smelled bad. No instructions for the wifi. If you want to use the kitchen, bring your own utensils and dish soap, etc because they have nothing in the drawers/cabinet. The bed was excellent though. I wouldn't stay there again.

Customer service at check in and check out were super friendly. The place is a dump. It's dirty and smells musty all over. The room smelled like moldy air conditioner and when we walked in and turned on the light, roaches were everywhere - not just a few. The bed sheets had stains on them, although they smelled as if they were clean. A large group had the back door propped open and were having a "party" of sorts and there's no way employees were not aware. The elevator had dirt and trash on the floor. We stayed because there was nothing else available under $200/night, but do not recommend.

Came in at 10:30pm and couldnt get towels or an extra pillow because guest services closes early. Beds were comparable to a hide-a-bed, thin mattress on a metal frame and not comfortable, and the sheets were stained. No soap, shampoo, toothpaste or toothbrush available.

they messed up my reservations it was so noisy air conditioner didnt work tv remote was broke

Dirty smell and there Were roaches To high dollar for how it is. Very disappointed we had to stay it was the only available never going there no

Room & stay was a complete disappoin**ent. I checked in around 10:30pm, had it not been so late, we would have stayed elsewhere. After traveling 3 1/2 hours, my fiancé & I were ready to just get some rest. The room was unclean, from the dirty counter tops to the desk & floor was disgusting. No vending or ice machines. No coffee maker or coffee condiments in the room, the phone didn’t work, the bed should have just been listed as a queen rollaway, because that’s all it was. It was very uncomfortable, with only 2 pillows. When I went to the front desk around 10:45pm to try & get a coffee maker & 3 extra pillows, there wasn’t anybody at the front desk, the shade was closed. My fiancé seen the desk agent in the hallway & told her I was looking for her. She came up the front desk & told me then that nobody stayed up at the front desk at that time. I asked for a coffee maker & she said they had ordered some, but didn’t know where maintenance had put them. I suggested maybe she could get one out of another vacant room, but I guess they were booked? I asked when maintenance would be in & she said at 10am, told her we were checking out around 8am, so that wouldn’t work. She only had 2 extra pillows available. After going back to the room, my fiancé said the door lock face had fallen off when the door shut & the batteries were left exposed. I went to check out around 8:15 the next morning & the shade was still closed & nobody was around to let them know of all the issues we had.

Friendly and rooms are clean beds sheets are fresh

Good area of town. I never got a room,I had a reservation. was told to come back an hour later room not ready . I was there exactly at 3pm. I came back three other times and told still not ready. At 9pm I was told they were sold out and all that was left was a smoknig room but I couldn't have it because they couldn't change the room type of my reservation from nonsmking to smoking. This was a Texas Tech parent weekend I could not find another room in the city in my price range, I had to pay $320 for one night at another hotel.