My son had researched this hotel and really wanted to stay here. We had a reservation for a double room and when we got to the hotel, they said that we had 2 people so they had to charge us an extra 100 CHF per night. Ridiculous! I could see if we'd booked a single room but a double room with a king bed means 2 people. The hotel was lovely and being Hyatt Globalist members, we were upgraded to a nice room with a view of lake and balcony. The room was lovely. The location and view can't be beat-right on lake Lugano. We went to the beach club and swam in Lake Lugano. Don't let that fool you. We never saw and employee at the Beach Club which was sad because supposedly you can order food and drinks which we'd planned to do for lunch. We had drinks on the patio and 2 glasses of prosecco was $40 euros. Crazy! We wanted to eat dinner in the hotel but the prices were outrageous in all the restaurants so we found something off property just across the street. Mind you we came from expensive places like Santorini, Milan and Lake Como so we eat at nice restaurants but this hotel is rip off. Breakfast was a disaster. There's a tiny buffet in 1 small area (smallest of any breakfast buffet we ate at on trip) and they kept running out of everything. Not much variety at all. We had complimentary breakfast with our globalist status but had to pay extra for anything extra that was hot so hard boiled, soft boiled eggs etc. Never heard of this in my life. They never replenished water in the room. Charged extra if you used up all the tea bags in the room. The ultimate rip off was when my son and I were both on our computers working and we got kicked off because only allowed a couple of devices. There were only 2 of us in the room. We were supposed to stay for 2 nights but at $600 CHF plus taxes per night, the value for what we were getting wasn't there. I've read this on tons of reviews on this site. The front desk manager didn't want to let us out of our reservation for the 2nd night but when I pushed it saying we can't work in a place that kicks us out of internet, she agreed. We ended up taking the train to Lake Como and stayed at a lovely hotel. I'd like to shout out to the front desk gentleman who was very helpful. When we came down to check out after 1 night, he tried to get us to stay and felt terrible. We generally stay at 4.5-5 star hotels all over the world and expect the prices to be high but this place just squeezed every cent out of you.
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