Bypillow the Citadel

The room is a bit small but genuinely cozy, you've got a kettle, which is utmost, bed's really comfortable, the lady at the desk was very nice, location is great, walking distance to many sites & very close to the metro, quite fine for solo traveller or couples that aren't looking for too much space at a nice price.

A very convenient place in the heart of Madrid city centre, very close to metro stations and main attractions. It’s an old building, and it needs refurbishment, but this hotel is good value for money. WiFi works well, and I like very much that they try to be sustainable with water resources.

This chain calls itself a “hostel”, but it is nicer than that. The building itself is old and, I think, The citadel only occupies one floor, so the rest is residential. Yes, the main entrance and hallway are grubby, but the rooms certainly aren’t. I stayed on two occasions and had two different rooms. One was a normal-sized room with a very comfortable double bed, kettle (with tea, coffee, cacao, biscuits), a small fridge, an TV, and a bathroom. The other room was bigger and had all the same things, plus a sofa. And the biggest TV I have ever seen. I actually preferred the smaller room as the bathroom was closer to the bed and the bathroom was a better design. The rooms look like UK Premier Inn rooms without carpet. The location within a residential building means you cannot guarantee quiet – a family lived above one of my rooms and a child was running around for hours. There were also builders in the building opposite. Annoying, yes, but fine considering the price I paid. The citadel is incredibly well situated – you can walk to most places, and it is incredibly close to both “Opera” and “Sol” metro stations, which are on two different lines. I am a woman, was travelling on my own, and felt perfectly safe in the area and the hotel. The only negative is that reception is only open from 2 pm, so leaving luggage there before that time is awkward. Would I go back? Yes, on my own. My husband is a light sleeper, so I would look elsewhere. I would no doubt have to pay more and still wouldn’t be guaranteed peace and quiet.

Perfect and Clean room in the Center of the city. very discreet and cosy place perfect if you want your own privacy with just codes to get in and out without having to pass reception. Perfect location aswell and room was almost like in a 4 star hotel without having a “lobby and reception”.

Great central place to stay. Too bad the elevator was not working; not good for us seniors.

Great location with walking to everything you need. Enjoyed my time here. Will definitely be back. Gabby was very friendly and resourceful. Worth the money.

Great place for what it was. Exactly as advertised. Read check in carefully. No staff until 2 pm. The water from the toilet smelled very badly and after a few days the room smelled badly.

Girls trip to Madrid. We were instantly pleased with the hotel when we arrived. Room was perfect for the three of us. Clean and roomy. Gabby checked us in, we unloaded and we’re off to explore the city. Location was perfect. Highly recommend to anyone who wants to be in the thick of the action.

Both my friend and I had a wonderful stay at the hotel. The area around it was very nice, and the staff was super nice and was very patient with our limited spanish and was willing to speak in English when needed. The room was great, clean, and comfortable. Thank you!