Fredrick's Hotel Restaurant Spa

Pool ok but facilities a littlw dated

The food and staff were good, but the room was cold and the hotel good do with some TLC in places. It was close to where I wanted to be but I think it's expensive for what it is.

The hotel looks very nice and my room was very nice. My room was spacious and clean, and had a large bathroom. It had a king size bed that was very comfortable and good wardrobe space. However, upon arrival the room felt cold, and the bathroom felt very cold. The bathroom central heating radiator wasn’t working, and with the outside temperature being near zero, the bathroom was very uncomfortably to be in. The hotel must have known there was no heating. I did complain but nothing was done to address the problem. Luckily I had taken my own toiletries with me as the tiny amount of shower gel provided wasn’t enough for 2 days of cleansing, and it wasn’t replaced by room service. Milk and coffee in the room was also not topped up by room service - so I bought some milk from a Tesco store and kept it fresh in the cold bathroom. I had dinner in the hotel on the first night, but I was informed that there was a Chris**as party at the hotel that evening, and I would have to dine early - I was made to feel like an unimportant customer - which I didn’t appreciate. Consequently I went to the dining room earlier than I would have liked to. I was the only person there and the room was uncomfortably cold. I ordered sea bass fillet on a bed of gnocchi - which I didn’t enjoy. The sea bass fillet was meagre, and the sticky toffee pudding desert was served below hot, and I didn’t enjoy it - In fact, I wish I’d have gone elsewhere. I didn’t eat in the hotel after that bad experience.

Hotel Ok but booked for spa facilities and very disappointed to be told they are only complimentary 5pm-8pm and a significant extra charge to use in the morning of our stay. Never experienced this anywhere else.

Beds were so uncomfortable it was like sleeping on a water bed. Rooms were tired and dated. In need of updating. Breakfast buffet was disappointing, eggs were like rubber. Coffee wasn't nice either.

Nice quaint English hotel and spa. Very peaceful. Staff are extremely friendly, polite and helpful.

The property was clean and the breakfast was good. On the Saturday they let you choose a breakfast option but on Sunday it is breakfast buffet and self service. The staff are very friendly. I was very disappointed that the pool was only complimentary for guests to use from 5pm to 8pm. Before 5pm, you have to pay to use the pool. The room AC didn't cool the room but they provide a fan to help on warm days. The property is a 10 min walk to the train station and a 15 min walk to the town center.

A disapponting stay at this so called 4 star hotel. Advertised as spa access with no restrictions stated on the ********** website or their own website however there are restrictions and access is only between certain hours on the day of check in. Use at other times is charged at £35 per person!! Breakfast was also disappointing we were first in the breakfast room and the food was dry and looked (and tasted) like it had been left out for a long time. We were not the only guests that had issues with the hotel and when i approached the hotel staff to complain i was told that complaints were only dealt with via email and that noone would be listening to what i had to say.

well priced for the area, but unclean and run down.