Four Points by Sheraton Makkah Al Naseem

A Decent Stay I recently stayed at the hotel and overall, my experience was quite average. The room was clean and adequately furnished, but nothing stood out as exceptional. The staff was not so friendly and responsive to requests, though not overly accommodating. The location was convenient, with easy access to nearby attractions. On the downside, the amenities were standard, and the breakfast offered limited options. While it wasn't a remarkable stay, it also didn't disappoint.

Nice place ti stay , Good receptionist , Nice environment to stay

My stay fell short of the expectations I had for a 5-star hotel experience. We found ourselves having to request basic amenities, which detracted from the overall luxury feel one anticipates at such an establishment. While the shuttle service provided convenient access to Haram, the lengthy wait times required careful planning.

Hotel was very nice and clean, hotel staff was especially reception and housekeeping was very polite and helpful Will definitely recommend to friends and family

The hotel cliamed to be a 5 star hotel but it does not look like as if it is a 5 star. There are many areas to fix such as poor service, poor hygiene, poor restaurant and broken devices. The hotel should review their ranking.

Excellent facilities great location punctual shuttle service no complaint

Nice stay . Will come back definitely in my next ummrah plan ! Behind the hotel have a very nice masjid .

The hotel is Beautiful and Clean The only problem is just location

Staff are very friendly and professional and I would give them all 10/10, in particular especial thank to Ms Rahad - receptionist. However, I was disappointed from my room. My original booking was a room with city view but was given a room like a prison. I didn't like the room at all. The room was quiet big and clean and had everything you need apart from Iron which I had to ask for. The hotel is located in a quiet area next to a big mosque and supermarket but it's too far from the Haram. The hotel has a free shuttle which runs every hour from hotel to a bus which takes you to the Haram. This is not good enough and I believe it should run every 15 - 30 min. After long hours doing Tawaf and Saai you need every minute to rest and get to your bed and not waiting an hour in a dusty and noisy area waiting for this shuttle. Breakfast: paying at hotel is cheaper. Quality is average but below 5* elsewhere -just to mention some: pastries not fresh and not tasty at all. Poor coffee quality- just like water. But there are nice dishes and hope with small improvements this hotel will provide service. This comment is based on my regular travelling experiences and having diamond membership with hilton and platinum with IHG