MUHAMMAD AZAMUDDIN
7 listopada 2024 r.
Mixed Experience on My Third Stay
This was my third visit to this hotel. The room itself is spacious and comfortable, which I really appreciate. However, I encountered a few issues during my stay. The water heater wasn’t working initially, but they did send a technician promptly to fix it.
One of my concerns was with the housekeeping service. When I requested for the room to be made up, I noticed that they reused the old bed sheets and blanket rather than providing fresh ones, which was disappointing.
Additionally, the service at the reception could be improved. Unlike other hotels where the staff are warm and welcoming, the reception here felt somewhat unfriendly and less attentive to guests’ needs.
Overall, it’s a decent hotel with good rooms, but there’s definitely room for improvement in terms of service quality.
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