Ohana House HQ

Booked via Trip.Com, I did not know the room was a family suite which was actually a heritage house opposite to the main hotel block. Interesting to have a nostalgic experience to stay in an traditional house but might be a little too quiet for solo travellers. Need to climb the stairs as the bed and the washroom/pantry are on different floors. Staff was friendly and the house was spotless clean. Another plus is the strong air con in the house against the crazy heat in Malacca.

Pros: Very good location, near tourist spots (Christ Church Melaka, Harmony street and Jonker street) and accessible to many F&B spots. The interior decor has an antique design and rustic vibe, bed is quite comfortable, basic amenities all in place, security was alright too. Quiet at night so that's good for a good night rest. The front desk kakak is very nice. Cons: Room looks tidy and clean at first sight but could be better - one of the towel smells and is severely stained, there were hairs on the pillow (from previous guest?)

I recently had the displeasure of staying at a boutique hotel that left a lot to be desired. Despite expecting a comfortable and enjoyable stay, my experience was marred by poor service, uninformed policies, and an unfriendly staff member named ****. One of the first issues I encountered was the lack of room service after 6pm. Upon returning to my room at 11pm, I realized that I needed an iron for my clothes. To my dismay, I discovered that the hotel did not offer room service after 6pm. This was a major inconvenience, especially since I was not informed about this policy upon check-in. It was only when I contacted the hotline service that I became aware of the restricted hours for room service. The person in charge, ****, was far from accommodating. When I called the hotline service requesting an iron, his response was unexpectedly harsh. His tone was dismissive and his attitude conveyed a lack of willingness to assist guests in their needs. This left me feeling frustrated and undervalued as a customer. Furthermore, the lack of communication regarding the limited room service hours was disappointing. As a guest, I believe it is the responsibility of the hotel staff to inform guests about any such restrictions. However, I was left to discover this information on my own, which resulted in unnecessary inconvenience. It is essential for a boutique hotel to prioritize customer satisfaction and uphold a high level of service. Unfortunately, this establishment fell short in meeting these expectations. With limited room service hours and an unhelpful and unfriendly staff member, my overall experience was far from pleasant. Despite the hotel's potential for charm and character, the lackluster service, uninformed policies, and the harsh demeanor of **** left a lasting negative impression. I hope that the management will address these issues and take the necessary steps to improve their service, ensuring a more enjoyable experience for future guests. I would not recommend this boutique hotel to others until they demonstrate a commitment to providing better service and a more guest-centric approach.

Great stay, the location was good, the room was superb, loved the antique design, though the stairs were a little steep quite dangerous, be mindful to walk carefully, all amenities were provided, coffees, teas, comb, toothbrush. The check in and out were breezy. Aircons works great! Though during the day the top floor tend to be very hot, hence the great aircon.

Totally enjoyed the stay. Perfect location in quiet street. Beautiful house. Friendly service. Would definitely come back.

Excellent stay

Nice place to stay. Clean and silent. Location is perfect. Be careful: reception is close at 6pm and it is not suitable for late check-in.

They hotel has walking distance to Jonker Street. The design of the hotel is pretty and vintage. However there is no parking reservation so got to look for it by own self.

Overall, the hotel was fine, aircon was just right, cold enough for me. The deluxe double room has enough plugs for 2 people,water boiler provided as well but you have to find your own water to boil it as no drinking water provided. Our water heater was broken so we had to shower cold on the 1st night we checkerd in but staff was quick to fix it after we let them know. There was some problem with our door lock as it was quite loose and the alarm would ring if we don't push it in a bit after closing. Location was amazing as it was just a stone throw away from any delicious local food.