christopher
12 lutego 2024 r.
Tiny, squeaky, outdated room with no proper heating. One ceiling mounted heater/ac unit which took about 6 hours to properly heat the room. Wife was freezing the entire time. Besides the floors being squeaky they also curled up in some areas due to moisture maybe being trapped in the room. The shower/bathroom was so badly designed that after every shower the water would drip down from the walls and mirror and the entire floor would be wet and slippery, and on top of that no floor mats, nor hangers for face towels. The only hanger they had was one on the door itself which was covered with other people’s hair. Mold in the corners everywhere. Didn’t even want to hang my towel on a hook that’s how gross I found this place.
We all got woken up Thursday morning by their Gardner mowing grass for 45 min outside our room, and Friday morning by the smell of Terpentin from the painters doing work on the property.
Now if this wasn’t enough already, after bringing up all our concerns to the staffs attention. We were just told to wait for the manager. Instead of just sending someone to check the heater, clean the room, possibly switch rooms (which wouldn’t have made a difference), give us a floor mat, they just said, we can’t let you cancel early.
I’m not a fussy person in the slightest. I’ve been to youth hostels cleaner than this place, and for the price of $285 a night I can assure everyone there are really nice luxury boutique hotels up the street in Santa Monica.
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