Premier Inn Manchester City (Portland St)

Good location, clean room, good customer service would stay again

Nuestra estancia ha sido agradable, la habitación es muy amplia y acogedora. No obstante, estuvimos 2 noches y el servicio de limpieza no vino en ningún momento, pese a poner en el pomo de la puerta el cartel de "pueden entrar". Además, en el aseo había una toalla sucia (con bastante maquillaje) de algún inquilino anterior. Aparte, tras el check out dejamos las maletas en la consigna y cuando volvimos a por ellas no nos miraron la numeración de los tickets, si no que nos hicieron entrar a la sala para "coger vuestras maletas" sin comprobar si realmente llevábamos las nuestras... que obviamente sí, pero esto no da ninguna seguridad, porque cualquiera puede robarlas. Por lo demás todo bastante bien.

Paulo served us in the restaurant for our breakfast and was very very helpful and went above and beyond, nothing was too much trouble for him. He’s a credit to the hotel. We always use this hotel and get the same great service everytime we come.

Our stay here every year for the Christmas is always so welcoming especially when we go for Breakfast. We look forward to seeing Paulo. We have seen him every year for as long as I can remember. Paula is such warm, friendly and incredibly helpful member of your team always smiling and so helpful. I look forward every year to his welcome when we arrive for breakfast in the morning. He’s a true gentleman and a credit to the team. Look forward to seeing you next year and for many years after.

This hotel is within walking distance from Piccadilly train station and close to many restaurants and bars. Check in was very busy but staff quickly processed everyone. We had a room on the first floor which was starting to look a bit tired but it was fine for one night. Unfortunately the room was quite noisy from the street below so didn’t get much sleep. The breakfast was very good with lots of hot and cold options and the staff were very nice.

Always a good experience, comfortable rooms and reception staff are very friendly. Paulo at breakfast is very friendly and welcoming, he is always on hand to help and is an asset to the company. Great options for breakfast and always fresh.