Hotel Lucky Chinatown

Linens still have stains even if they were washed already. Bathroom floor and walls are not so clean. I saw hair on the wall and the CR floor is not that clean.. I have to call the front desk for assistance to replace the defective water heater. The price is not equivalent to the service or amenities you will get from this as compared to other hotels. It's only advantage is it's location.

Buffet breakfast has limited choices, but overall it’s a good experience staying in this hotel

Stayed for 3 nights. Booked 3 rooms. Ms. Ghen was so kind to provide us a room near the elev for my senior dad. However, we observed the following: Visible dirt on the walls Lightings in the CR are dark Dirty water stains on the floor in the CR In my room, the aircon was not responding to your desired temperature Even if we put it on 26 degrees, the coldness is still like the 16. We just need to turn it off when the room is too cold already. Imagine at night where you need to wake up to close it and open it again. Called housekeeping on our 2nd day, told them they don't need to make up our room and we just requested to refill the tissue, water bottles and dental kit since it fell on the floor, in the dirty floor of the CR. But, nothing happened. Called 3 or 4 times until the following day. We just bought supplies outside just in case but, we still tried to request though, called the 4th time and spoke to Ms. Pretty and told her my frustrations and got the request when we were a few hours before check out. Thankful to Ms. Pretty for following up my request. Also, the volume of the tv in my room suddenly goes down to 0. Many times. I needed to adjust the volume manually at the back of the tv everytime it went down to 0. Kudos to Kuya Jason Lagahit from security. He was so helpful and courteous.

The hotel is in Binondo Chinatown, it was a really good experience overall. Can easily walk around and reach all the main destinations. The only bad thing is the position, traffic was terrible, need to wait 30 more mins for a grab. It took so long to get to and arrive from the airport. Staff was great and nice and the structure is new.

The room is clean with basic free amenities such as dental and vanity kits and room slippers. Have to request for a bathroom mat though, because the room doesn't have it when we arrived. It is quiet inside the room even if the hotel is in the middle of busy Chinatown. Hotel have direct access to Lucky Chinatown mall, very convenient! Parking is free for checked-in guests.

the room was different from expected, and we were informed that we need to upgrade rooms which they do not usually include on the online reservations. They did not do room service when asked. No Netflix.

Excellent place and premium quality

very friendly stuff， amazing room （executive suite） perfect location

Room has enough space, relatively clean. Staffs are approachable. However, parking slots are limited only.