Sun Star Grand Hotel

Location is very good.All stuff are very good and helpful. Very good hotel

The room is clean , the hotel gave us a good accomodation as well as the staff. This is our 3 rd stay in the hotel. .

We had a bad experience that we complain about the replenishment of water bottles and toiletries and some mosquitos inside the room but my mother heard in one of their staff talking about us that we complain that much and they said that maybe we lived in slums. We are regularly staying to other hotels but I can say this hotel is one of the worst personnel we encountered. If I didn't tell the truth, they wouldn't improve their services. Another unacceptable wordings that we also encountered during our stay is one of the comment of their staff that they are not a five star hotel that they are not regularly giving replenishment for their water and toiletries if not requested by the customer, honestly I stay in some hotels and they are honest with their customer and they give those things regularly without customers follow up. Their amenities are good but I think their personnel needs more improvement. Never ever talk about your clients because we are just being honest if we complain. If the rooms and halls are well cleaned there will be no mosquitos nor cockroaches crawling. I hope having an honest review not to cause madness but instead a wake up call for improvement. Else your customer will not come back because of not so pleasant experience if this worst services continues. I hope the hotel management talk to their personnel about service improvement.