Anex Hotel Near US Embassy

This is my third time to experience the Hotel as solo traveler. Cleanliness is good and fine. The hotel staffs are accommodating. Good service. The meals are thru buffet. Good quality meal. Have tried the hotel breakfast. Nice and good. One of my best choice to stay in Manila.

The room is good big and spacious. Although its a bit old ti look at but the overall experience is excellent.

Upon Check-in I was greeted by a Bed who seems somebody had already slept on it. The pillow of the other bed is already crumpled it’s obviously someone had already use it, in addition to that the remote is on the other side of the bed which give me an impression that someone used the bed while watching the television before I checked in. I went down directly to the reception area I let the receptionist see the picture, He just told me as per the information of the cleaner the room was cleaned l, BUT I am sure somebody had already used the room before I checked in. And the receptionist didn’t give a F at all. Attached are the photos.

This is by far the worst hotel I have checked in my entire life. Having traveled in many places and worked in the Maldives in the field of hospitality industry, I have by far experienced the worst customer service a business has to offer through this hotel. They have charged me early check-in of more than 70% of the value of a night's stay without properly informing me. I have emailed them three days before my stay and clarified if there will be an early check in charge and they did not inform me about it. I have communicated two times and I was never informed. They respond to my inquiry so slow like they do not value a possible booking. I arrived with my child (two years old) and they insist I pay the early checkin fee. As soon as we arrived in our room a big cockroach was crawling on the floors I had to kill it for the sake of my baby. I asked to room personnel to clean it. He just sweep it without disinfecting the Floor considering the remains of the cockroach splattered on the floors. My child have to walk barefoot no slippers were provided. The bed has black insects and the room has mosquitoes. There was no real or sincere hear to rectify the matter but just mere apologies. I kept quiet as I have an interview to attend to while I'm there but upon my check out I almost explode in anger. The staff was not able to grasp what I was trying to say upon check out that he has to ask his co staff in front of me "ano raw?". I find this very unethical and rude. They charged me for the towel that my kid has stained with candies. No consideration was given to a guest who is early checking in with a child, no appropriate information. I almost find the receptionist behaviour as sarcastic. I have paid almost 5,000 php to a cockroach and mosquito infested room whose staff are inconsiderate. Whenever I go out with my child's stroller nobody will even open the door for me. I wonder what makes them too busy focused on a computer. So far, staying in this place is worst experience and is worse than staying in a low cost motel. Being a backpacker myself and not much picky, I can tolerate the unhygienic cockroach and insects and being charged all the fees like they are too much into collecting money than giving a good experience for the guest but the attitude of the supervisor on that front desk and the whole experience is a nightmare I hope nobody else will experience.