Hotele w Santa Cruz, Manila

During my recent 3-day, 2-night stay at Swiss-Belhotel Blulane in Manila, the overall experience left much to be desired. While the hotel had potential, the importance of providing quality service to guests seemed inconsistent. Firstly, there was a noticeable discrepancy in the service provided by the on-the-job trainees. While some displayed genuine warmth and eagerness to assist, others seemed hesitant, particularly when they perceived that a guest might not offer a tip. This attitude detracted from the overall guest experience and contradicted the essence of hospitality, which should prioritize genuine care and assistance regardless of gratuity. Additionally, the functionality of the elevators was a significant inconvenience. With only one elevator in operation, guests frequently experienced delays and overcrowding, resulting in frustration and inconvenience. This issue significantly impacted the efficiency of guest movement within the hotel and should be addressed promptly to enhance overall satisfaction. In conclusion, while this hotel in Manila has potential, there are notable areas for improvement, particularly in ensuring consistent and genuine guest service and addressing operational inefficiencies such as elevator functionality. By instilling in all staff members, including trainees, a genuine commitment to hospitality and service excellence, the hotel can elevate the overall guest experience and distinguish itself as a premier destination for travelers.

The staffs are really kind and accommodating. Their check in time was 2pm, but we arrived at around 11pm. I message the hotel that we will be late due to traffic and the place we're from was far, and she waited for us. The place is old but not that too old. There were stains but the place is clean. The only problem is the yellow light, it makes us feel dizzy. The main door has a double lock.

Location was perfect. Right next to the LRT means that I had immediate access to the best mode of transportation around. on the ground floor outside the hotel, you can find Jollibee across the street, Mang Inasal to the right of the gate, Greenwich and Watsons at the very same building, a 7Eleven right next to the hotel, BPI across the street from Jollibee, and it's only walking distance to SM City San Lazaro. If you don't mind the noise of the train, traffic, and music softly blasting at the distance, I highly recommend this hotel for a great location. Service was also great. The first room I was assigned to had non-functioning outlets and they moved me over to the next room over. Everything was perfect, just make sure to bring your own adapters in case none of your plus fit the sockets (Parallel Outlet with Grounding). Staff is also kind, berated by another guest because they forgot about the rule of no alcohol or smoking allowed in the building. They took it like champs and I do applaud them for their quick service. Cleanliness-wise, the closet was a bit dusty, but not too much. The bathrooms may vary, but they are clean. However, during my stay, some roaches and small worms enter the bathroom, possibly through the main drain hole. On top of that, the sloping of the bathroom doesn't lead to the drain, so you get pretty big puddles even just at the sink. It's not the best, but it isn't the worst either. Otherwise, I am still thankful that there is a heater included with the showers. For the amenities, they don't offer much, apart from being close to ones that are truly good. They do provide free bottles of water, a small tube of toothpaste and some toothbrushes, and a free roll of toilet paper. Their fridge in the lobby doesn't work, and if you do have issues with anything in the room, you can simply inform the staff and they'll sort it out quickly for you. The bedding is clean, comes with 2 pillows (I stayed in a standard room with one double bed) but the mattress is a bit tough, but I quickly got used to it. Overall, I do recommend this location, just make sure to read the fine print about what you can/can't do and/or bring into the hotel, just to make sure you don't end up like those previous guests I mentioned. They do clarify there and they do also clarify when you do check-in at their kiosk. And yes, it was pretty great staying at this location. Would love to come back the next time I visit Manila. Note: Pictures taken were after my stay. Everything looked better when I first came to the room.

We notify our booking that we will arrive late to check in. Once we’ve arrive around 10pm, the guard help us to our bags and go to the front desk and wait for 5min to open their booking system. We just got surprised that our room is not yet prepared and one thing got irritated me is the front desk staff don’t know if there’s still rooms available but we booked the hotel 2days prior. We booked a One Queen room and only available left is a two double bed room. We have no choice just to get the last room left and the ac is not working properly and need to call a staff to fix it. Also requested to get an wake up call but no one call us and woke up about 10am late. We went downstairs and complain about what happened since last night. The front desk on duty by morning i think is an intern yet but they told us wait for someone who will assist to our issue. Another thing what happened since we woke up late and our free breakfast is until 10am only i remember and the biggest upset is we just requested for late check out since for the inconvenience we need to fix our stuff (woke up late), a random staff surprised us to open the door without having knocking down and he used master key and the staff told its check out time. I replied and said that they didn’t inform their staff and surprisingly will open the door getting out our privacy? Old hotel and bad service, I will not stay at this property again even for short night sleep

Lai Lai Hotel Manila is located in the heart of Chinatown Chinatown in Manila, the capital of the Philippines. Although the equipment is outdated, after all, deep in Chinatown, surrounded by restaurants, pharmacies and supermarkets opened by Chinese, it is very convenient to do everything. Hotel check-in requires a passport and vaccine card, and a deposit of 1,000 pesos, which will be refunded upon check-out. The restaurant on the first floor of the hotel, typical Chinese food, is good. The restaurant is open from 10:00-21:00. The price of more than 200 yuan a night is not bad, after all, there are people who can speak Chinese, which is quite convenient. However, due to the large population density and small area of Chinatown, the traffic is relatively congested, and it takes more than an hour to drive to the airport.

We stayed at Winford overnight to celebrate my brother's birthday. I could say it was a very nice experience. When we arrived, the room was already available. I even requested for a room on a higher floor and they gave me a good one. The ambience and lighting fixtures were really nice and the waiting area with sofa as well. We stayed at an Executive Suite. The room was also nice. It had a bath tub, separate shower and 2 wash basin. There is also another toilet upon entry but with watercloset and wash basin. The view was also nice though its more of houses and the rizal mountains. The pool size has a good size and not crowded and also heated. We had dinner at the poolbar since they have Acoustic band playing on saturdays. The service was a bit slow since there were lots of people and the food came from the ****** kitchen. Also, they do not accept room charging if it exceeds the 2k deposit. First time to experience this, good thing my brother brought his wallet. Food and liquor was good too. For breakfast, they also have a good selection however they do not have bacon :( sad. Nonetheless, the breakfast experience was good as well. They also sent a birthday cake for my brother. Check-out was fast too. One downside is the parking area which was on the 7th floor. It was a round swirl going up or down and caused us to be dizzy. Overall, i recommend this hotel. It is not very high-end but the service and people are good and facilities are nice. P.S. We were not able to go to the ****** as we have a kid with us.

The stay in the house was very nice and I think you can recommend this hotel without any problems has been given to the pleasant and brought to the guests from the first day. A recommendable thing offering wellness and massages everything for body and mind the hotel is very family friendly. You can recommend it with good conscience.

Good location in the area around University of Santo Tomas. The area has student vibes and no shortage of all-day food options. The check in was smooth. The bed in the dormitory is quite good. Towel is provided. Wifi was good. The comfort room and shower could be cleaner. Note that there is a strict curfew during 22:00 - 05:00. Overall, I had a pleasant stay and a good base for exploring the UST area.

It's not our first time to book and stay at this place, and every time, it doesn't disappoint us. Everything is a 5-star to me. From the reception area and speedy check-in system, the spacious room and amenities, and the courteous and kind hotel staff. It is located in the heart of the busy streets of Manila and very near to so many places you can roam around. Regardless if you are staying alone, with a couple or a group, this place is really a good and relax home for you. I definitely recommend this place to everyone. PROMISE, IT WILL NOT DISAPPOINT YOU!

The check in was smooth despite last minute booking at late night. It's close to LRT Bambang and 1km from LRT Recto and near UST area, which was convenient enough. The hotel is newly renovated although the room size is small. Wifi works well in room. Shower room was clean. Bottled water and the RedDoorz amenities were provided. The only thing that annoyed me was a loud noise of the window-type A/C. Overall, I enjoyed my stay at this new RedDoorz.