Spruce Resort Shogran

Pros. The property is beautiful and clean/well maintained except for the parking. Cons. They lost our rooms we tried to reserve twice. Lots of children playing in the lawn in front of our room till very late, forget about sleeping as you can't close the windows due to humidity and how hot the room gets. The road to the property is half built the rest is poorly maintained. One of the rooms we reserved was not ready at Check-in time. WiFi is very poor We had to ask around for the WiFi password, no contact details in the room on how to call reception, no breakfast timing communicated. All this should be done during chick in by the front desk. Gust services very poor, both rooms had damp towels and it took over 4h to have them replaces. Our luxury rooms had no complementary coffee or tea setup. No mini bar The rooms were humid (at least a fan was needed) Food was horrible and really overpriced for what it was, we ordered; Kungpao chicken, it was horrible Chowmein, was good Edd fried rice, it was ok Cream of mushrooms soup, it was good Hot and sour soup, it was horrible We also ordered the traditional cheese burger that never arrived. Value for money I rate the place 1/5, which is unfortunate as it's a beautiful place but the management needs to be changed or at least trained on how to run a hotel. I've travelled in 20 plus countries rich and poor and this place should and can do better. As is, I would not revisit this hotel.

#terrible I stayed there on July 15, 2024 for a day in standard room cost 12k/day to celebrate my anniversary. It was all going good until the show started. I ordered mutton karahi and malai boti in dinner. Karahi was ok in taste but merely 2/3 boties and rest is all bones. When I wanted to order something else because we wasn't full, they told me that our kitchen is closed. I ordered coffee and hot chocolate and found onion in the first sip of both of them. I went in my room to sleep and found out that one of the mattresses is very old and springs were about to get out of the mattress cover. When my wife was trying to sleep my 14month baby, we heard a mouse cutting the wooden wall. It was eating the wall from the other side or may be it was in between the wooden walls trying to get out of the wall. We first ignored it. But the mouse was continuously eating wood, so we got scared. I tried to call reception but nobody picked up the phone. So, I went to the reception so that I can get someone, but nobody was there. I went into the kitchen and saw a worker. I asked for help, he told me that he would come in a while but never appeared. So, there was nobody to help in the hotel between a river and a forest. Thank God after 2-3 hours the mouse ran out of the fear of may be doors noise. When I complained to the manager named Ikram Ullah, all I got was smile and apologies. When I complained on the reception, the guy there just ignored me and started calculating my meals bill. They noticed me when I started shouting about the seriousness of the matter. All they offered was reduction of karahi from the bill which I refused because I didn't even want to accept anything as apology because nothing could compensate the torture I had the entire night. They didn't even mention the 12k that they took at the check-in. Ikram ullah and guys, you ruined my wedding anniversary. I pray that it won't happen to anyone.