Mr & MRS Smith Puente Romano Marbella

The best resort and staff in all of Spain. Hands down.

應該是馬貝拉比較好的五星級酒店，但體驗感一般，不會再入住。攜程套房的圖片與實際不符，實際就是一個普通酒店房間多了一個沙發，房間有一股發黴的味道。攜程註明2020年開業，我以為是新酒店，實際裝修都比較老舊，我不明白為什麼是2020開業的酒店。前台服務不符合五星級標準，上午辦好手續，下午來取房卡，前台衹有一個人，非常慢，等了很久。 酒店優點在於餐廳很多，晚上吃飯感覺不錯，位置在海邊，散步非常舒服。

It’s a real Destination Hotel! Highend Luxury, with 6 fantastic pools and a very beautiful white Sand Beach. It’s all Generatios, you have Family with Kids and/or Grandparents (the Kids Club is a Legend), romantic Lovers and Party People. The best thing: ist also a Food Heaven, Cipriani, Nobu, Gaia, the coolest Restaurants and you Concierge books the table!

Amazing resort amazing staff amazing everything We had a super stay lots to do great relax and lovely people We just back from 3 incredible days and everything was impeccable Breakfast is great lots of choice for food lunch and dinner Superb

Been going to Marbella for years and visit frequently within a year, first time we have visited this resort, right next door to the marbella club, Puente Romano is a beautiful resort with immaculate kept grounds, Daniella was our first point of contact who we then kept in touch with for our stay, nothing was to much trouble , lovely girl with exceptional knowledge of the resort and rooms, and all the resort has to offer, i had a knee operation and she moved our pre booked suite and upgraded us with (additional charges) but to a much better room for me to walk around the resort, Daniella made our family feel so welcome and was on hand to help with any other bookings we required during our stay, we stayed in a deluxe junior suite, fantastic room with everything you need for your stay and more!! Fantastic room service and food , best we have received in any hotel, fantastic restaurants on site. Pools are slightly small/busy for the amount of guests but you also have the beach, Breakfast ample choice again superb, cannot wait to return.

Firstly the rooms/suites are just impeccable , they’re just perfect Secondly the service we receibed was absolutely fantastic, they couldn’t do enough for us and personally I wouldn’t stay anywhere else in marbella I wanted to especially thank Daniella David who really helped us out with a little issue we had - thankyou so much 10/10.

Outstanding is all I can say. This is probably our favorite beach resort we have ever stayed in around the world. We traveled with 2 kids - 11 and 10 - and it was absolutely amazing. The service is top notch and the facilities were clean, up to date, and on point. It’s mind boggling how much is packed into this resort - pools, beach, restaurants (hard to count how many!), etc, etc. Families do great here but it also has plenty of places for couples to avoid the families if that’s what you are seeking. It seems the resort continually updates different dining and entertainment venues, so everything keeps somewhat new, updated and fresh. I expected a bit of Euro ‘shabby chic’ with some old school service/snobbery, but it was totally upscale and GREAT service. Very few places we’ve been to have been this good all around. The room was well appointed. The grounds were beautiful - like a tropical rainforest. The pools were great and excellent variety. And the restaurants - well they were outstanding and a great variety. Oh and the breakfast at the Sea Grille (amazing views) was just totally decadent. I’ve never seen so much food for breakfast. The manager there is outstanding too - he’s always working harder than the wait staff, which is probably why the restaurant runs so well (good servant leadership). Chinguirita was our favorite place to eat for lunch - on the beach, great vibe, and excellent food. I was blown away. Cipriani is a beautiful place to have a cocktail. Bibo was outstanding food. While the whole place has some of the best people watching you can imagine, having a post dinner drink at La Plaza is quite a show (send the kids back to the room!). And if you look at some of my other reviews, they aren’t always the best, so I think that says something with this gushing review…. We visited Marbella Club for lunch and regretted it - wish we stayed at Puente Romano and hadn’t wasted that afternoon. MC did end up having the old Euro snobbery feel - and service just doesn’t compare to Puente Romano. We hope to get back one day, even though it’s quite a far journey for us.

Amazing time, amazing place and amazing team! The entire experience was fabulous. We had an upgrade from a 2 bedrooms suite to a pool villa and were treated as super stars. We went there my husband and I with our 2 girls and everyone was thrilled. The restaurants were amazing. And the breakfast an absolute treat. A huge thanks to this great team!

Not sure whats happened here but considering entry price rooms are £1000 per night for half term the service and customer care is so bad, as a guest your basically a second class citizen to the big super restaurants coya etc that want to stripe you up for 250 euros per bed even though its 20% full. But for that grand a night you get a small section on the beach and a pool area with half conscious waitor service ie 1h30 for a coffee. Have luckily stayed at some very nice hotels around the world in all different seasons, but none that claim to be this high end with such poor guest service. Mykonos in 2022/2023 got bad press for this and just seems a copy and paste model. Hope this is constructive feedback to liven up a little because im sure guests who vacate these places regularly wont accept this standard even if they do have the money. Although did get a free tin of tennis balls with our court booking!