Hotele niedaleko Camping Dream Lucetti & C. (S.A.S.), Marina Di Massa

Didn't have real expectations, but it is a good Hotel, and excellent for a 4 stars, nothing to say about service, rooms, cleaniness. Special thanks to the reception : helpful, welcoming and efficient, the only points that need a bit of improvement : laundry : make sure you dry well the clothes. The other point : the restaurant, it is excellent by itself, but need more variety, it is more based on fish and suchi, as an international Hotel : need more variety, not everyone likes Suchis. Otherwise : Excellent choice in Marina Di Massa, I imagine it in the Summer!

Marino Patruno and his wonderful team certainly know how to run a Grand Hotel. We arrived late in the day having toured around Italy with Viareggio as our final rest stop. Comfortable and accommodating, the staff will take care of all your needs, from sorting out your laundry to organising a comprehensive choice of delicious dishes for dinner. With relaxing gardens and pool, we wouldn't hesitate to stay here again

The hotel is not so bad, but is a short 600 m from the beach, but the staff is the most unfriendly thing I've ever met! A non-functioning air conditioning (at more than 30 degrees of outdoor temperature) and a loose toilet cover that I reported from 2.Tag in the reception were not offered until our departure. There was also another room at this place. greater shortcomings! I'm used to Mercure a different type of hotels and also staff!!!! I don't want to talk about the quality, selection and presentation of breakfast's! That there's not yet anyone got sick is surprised me! Uncooled and open S*****es and cheese on the plates and butter is almost liquid

Partiamo dalle cose positive: Un gradevole immobile vicino al mare e a due passi dal centro. Per il resto che dire? All'orario previsto 13.00 la camera non è pronta e ci invitano a fare due passi e ritornare più tardi ....” bella idea” in questo fresco agosto .... dopo le 14.00 ritorniamo e la camera è ”quasi pronta”. Al nostro ingresso in camera la prima spiacevole sorpresa .... la camera non è proprio linda ... qualche pezzo di carta per terra .... sabbia sul tavolino ... il bagno di piastrelle bianche sul pavimento con evidenti segni, forse non è sporco recente, ma qualcosa che si è fermato nel tempo e con la semplice acqua non si riesce a togliere. Impossibile usare i cassetti sotto al lavabo ... in bella mostra un qualcosa di non definibile al centro del secondo cassetto. Vabbè apriamo le finestre per cambiare aria ... le persiane sono così sporche che forse sono mesi che non vengono toccate. ”Piacevole” alla vista sul davanzale, anch'esso polveroso, una cicca di sigaretta ricordo di precedenti ospiti. Scendiamo per andare in spiaggia... la passatoia blu sulla scala è polverosa ... ci può stare, ma rimane con la stessa polvere nei giorni successivi (usare l'aspirapolvere ogni tanto no?). Speriamo nella colazione che appare bella e abbondante, peccato che le fette biscottate siano scadute il 12/06/2023 ... quindi da oltre due mesi. Quando lo facciamo sapere a una componente dello staff la risposta è : ”Ma noo ... le ho mangiate questa mattina anch'io”. Arrivano altri componenti dello staff che si prodigano a far sparire tutto il vassoio. Magari chiedere scusa era troppo? non pretendo uno sconto di cortesia, ma le scuse da parte dell'Hotel quelle mi paiono il minimo. Per concludere ... l'Hotel non ha il parcheggio privato a pagamento come scritto nella presentazione su Tripadvisor ... offre fino ad esaurimento dei pass per poter parcheggiare negli spazi blu a pagamento del comune. In definitiva si può dire che le potenzialità ci sono ma c'è ancora molta molta molta strada da percorrere.

e found Negresco to be quite a charming place so why just 2 stars. ITs all about expectations vs spend. The hotel fees were very high (similar to the 4 seasons hotel) and so we were expecting 4 seasons service and accommodations. Our hosts were nice but my first surprise was that when i came in they told me i must find street parking because they ran out of parking spots. This is something that can be expected from a 2 star hotel but when spending this much- as a welcome is completely unacceptable. Also they never asked me if I wanted to reserve a spot when I made the hotel reservation. I was in constant contact with the hotel about reservations etc and never once did they mention the parking to me. Even motels offer parking Also I got yelled at by the staff in front of other guests that evening because we left our room service outside of my room. Typically room service is left outside the door in a hotel so I wasn’t sure what I did wrong. not only were we embarrassed, we were shocked. Another issue i had was no internet access. It was worse then my flight internet. When I complained i was told in a very cold manner. Its not us- must be to much use.. This to me is again unacceptable. It is not my problem that you have not set up your internet properly. There was no attempt to rectify the problem at all. The location of the property was also very noisy as you can hear a lot of cars etc outside at night. The rooms itself were old and outdated and the AC hard to use.