This is not a reflection of the staff as they were very nice and helpful. I will explain why the 3. The hotel is beautiful. The first night we had diner which was really nice , the beef tangine was to die for, but there was no music and only one staff working. So we had to wait a bit for the diner. And you felt like you had to whisper as the couple (only one couple) could hear everything you saying. The room was big and beautiful. In the bathroom though, there was a window with no curtain which made you a bit self concious as anybody could see in. The real disappointment was the spa, we booked this specific hotel because of it, to be told they have closed it down and we could have hammam massage but in the city. We decided to leave a day early and checked into a Riad.
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