Riad Karmela Princesse

I had a pleasant stay. The facilities were modern and well-maintained, with a comfortable and clean room. The breakfast was varied and enjoyable, and the common areas were inviting. However, the staff could have been more attentive. While the service was efficient, a bit more friendliness and willingness to assist would have enhanced the experience.

The hotel was very nice and extremely confortable. Breakfast was amazing in that they even had gluten free bread which for those of us who cannot eat gluten is really special! The best part of this hotel though was the kindness and helpfulness of it's staff, impecable.

What a beautiful Riad. So much better than a hotel. Lovely rooms. We stayed in a junior suite with 3 beds. However 1 bed is up some very narrow stairs. Ok if you're fit and agile. The bathroom could do with modernising though. But the shower was nice and hot and powerful. Staff were fantastic and took care of us. They couldn't do enough. Wish we had a couple of more days there. We reached the Riad quite late and most restaurants had shut. But they served us a welcoming drink and a delicious lentil bean soup. The massage was ok. I have had better. Food -breakfast choice was plenty if you eat everything. They cater for gluten free although they thought gluten free and vegan was the same. Not much choice for vegans. Paratha style and corn bread were vegan. They had soya milk. The vegan dinner menu was almost non existence but they offered to make us food which was all tasty. The location is OK. Tucked away but that means no noise from outside. You would need to get a tuktuk to take you there unless you knew the alleyways We would return.

Currently staying in the Riad Karmela Princesse. It’s about a 8 min walk from the main souk, and about 6 min walk from the closest place a taxi can drop off (so be prepared to carry some baggage). The staff are incredibly accommodating and helpful. They are very professional, friendly and speak excellent English, A real credit to the Riad. The suite we’ve booked is really nice, and there’s excellent wifi, the bed is a little hard, but the bathroom a little odd, with a separate toilet, shower and 2 sinks (but as the suite could sleep 3 or 4 I can understand this would be perfect). The extra bed is on a mezzanine level, but there’s no privacy screen. TV - not easy to fathom, but there’s nothing to watch unless you speak Arabic, Russian or Polish etc. There’s also a channel in English spouting some religious messages, and a Polish channel showing English language music videos. There’s no view of the outside at all, and we are concerned about privacy as the windows face in to the inside of the riad & the curtains don’t close completely- especially in the bathroom. Kettle, coffee & tea replenished daily & a bottle of water - very pleased!! Breakfast- 2 types of cold meats, 3 cheeses, decent selection of fruits (pomegranates are delicious), bread & 3 somewhat stale cereals. There was an omelette on show, so possibly they will make some eggs. 3 jugs of what looked like freshly squeezed orange (lovely) and a couple of coffee machines. Adequate, but a tiny bit disappointing. Would we stay here again? Possibly so, although I may look for somewhere with an outside window view.

I was staying at the Karmela Princesse when the earthquake hit Marrakech on 8th September. The response from owner Joel and the staff was extraorinary. Calm throughout they worked to inform and reassure. They kept us fed and hydrated, accomodated those who were reluctant to return to their rooms and facilitated changed travel plans. From the bottom of my heart I thank them for everything they did and promise to return very soon.

Seriously, could not have asked for a better experience. All the staff is so sweet and amazing. They were so helpful and ready to give us recommendations on where to go or what to do. The riad itself is gorgeous and our rooms were straight out of a fairy tale. Really I highly recommend this riad if not for the friend staff and great serivce than for the absolutely perfect location. Really, if you are looking for a place that wont break the bank but is central to all the usual tourist spots than this is the place to go.