Novotel Dijon Sud

Unacceptable! The hotel does not have an elevator, nor staff to help with luggage; the bed is 30 centimeters from the wall, even though the room is large; every evening it was necessary to reactivate the electronic card to access the room; the lamp on the desk has no switch; the shower is in the tub with uncomfortable and slippery access; it is very far from the center and therefore not recommended for tourists. Inacceptable! L'hôtel ne dispose pas d'ascenseur, ni de personnel pour vous aider à porter vos bagages ; le lit est à 30 centimètres du mur, même si la pièce est grande ; chaque soir il fallait réactiver la carte électronique pour accéder à la chambre ; la lampe sur le bureau n'a pas d'interrupteur ; la douche est dans la baignoire avec un accès inconfortable et glissant ; il est très loin du centre et donc déconseillé aux touristes. Inaccettabile! L' albergo non ha l' ascensore, né personale che aiuti con i bagagli; il letto è a 30 centimetri dal muro, nonostante la camera sia ampia; ogni sera è stato necessario riattivare la scheda elettronica per accedere alla camera; la lampada sulla scrivania non ha l'interruttore; la doccia è nella vasca con accesso scomodo e scivoloso; è molto lontano dal centro e quindi sconsigliato ai turisti.

The reception and rooms were fine but we have just had possibly one of the worst meals ever. Truly shocking good for France. Hardly any service, we think the waitress was cooking the meals or microwaving them. Such a shame as this hotel has been fine in the past.

Stayed en route from Provence to Calais with my mother and teenage kids. Check in was quick and friendly, although on opening our door we found someone else already in our room ….I did a bit of a double take when I saw cases and clothes hanging on chairs etc but this was quickly sorted out by the reception team and we were given another room a couple of doors down. The kids swam in the pool while we had a G&T on the terrace. We’d booked half board so had dinner in the hotel which was a buffet service. I had not been looking forward to this as last year the food was not great but this year there was a huge improvement both in what was on offer and the quality of the team. The desserts were very nice indeed. Our waiter was really helpful regarding drinks choices and was happy to chat football with my sons. We had a good night’s sleep followed by a buffet breakfast with again a lot of choice. Parking is free and there’s plenty of it and the hotel is next to a petrol station and 2 mins from an E Leclerc hypermarket - although on this occasion it was closed as it was a bank holiday (15th August). I am sure we’ll be back on our next trip to France.

Not very clean, not very good, staff very rude. Parking is on site and reasonably good. Should get a welcome drink as a gold member, no drink was provided and staff ignored me when I stood at the desk waiting to ask if I would be provided with a drink. After about three minutes I said excuse me please and the staff member replied I am busy you can wait. I didn’t wait, I left Will not be returning

Very good customer service team at arrival. Also we liked breakfast and in general the child friendly setting.

This was the first hotel we stayed in France (after coming from Geneva, Switzerland). The location of the hotel was quite out of the way, with no nearby shopping mall or eateries. There's a petrol kiosk with a small convenience store and KFC was about 15mins walk away and all others were industrial or commercial shops or plant nurseries. The hotel has a nice and big lobby though, cosy and relaxing with many nice decors at the side, like a huge teddy bear etc. And there is no formal checkin counter and staff just sat at an open table to work. That's cool. Our room was 281, deep inside the building from the lobby and needed to take a flight of stairs up. But do note that there is no lift in the hotel! We have been foretold by our tour leader and packed a simple handcarry bags while leaving our trolley luggages in our coach and so there's no problem for us. But we saw other guests, having some difficult time in moving their luggages up the stairs! Our room was nice and cosy and cleaned. Beds were comfortable and we had a good rest. What we liked was the separation between the toilet and the bathroom. The TV had limited channels too, unlike the others with International channels like NHK, Phoenix or CCTV etc, mostly French and a couple of standard BBC/CNN channels, that's all. The restaurant was spacious and nice, and the breakfast spread was generally good. Foods were nice too. Staff were friendly and efficient in clearing used tables but food refill was a little slow. Overall, we felt it should receive a 3.5 star rating taking into consideration all the factors. But since we cannot give a 0.5 rating and feel that it has not reached the 4-star rating, so we decided to award it a 3-star.

Definitely not 4 star. Sub standard, cramped rooms.

Super friendly staff - couldn’t have been any nicer. The rooms are clean and comfortable and exactly what you would expect from a chain hotel. The only thing that lets it down - and it lets it down BADLY to the extend we wouldn’t stay here again is that the food is appalling. You have no choice in this area but to eat at the hotel and sadly it is dire.

Handy location just off the main Toll Road, staff were helpful but this is a very very tired Hotel with a dreadful smell in the corridors !