Fairfield Inn & Suites Marshall

The hotel was clean and updated but we arrived late to check in. The hotel employee did not get off of her personal phone call to check us in. The room was updated and clean but as I sat on the mattress it’s like it was tilted. I had to sleep on the side closest to wall so it didn’t feel like I was going to roll out. Not sure what would cause the tilt. Breakfast was good.

The room was clean, but the beds were not comfortable. They were humped in the middle of the mattress and it made you feel as though you were going to fall off the bed. Customer service was excellent.

The hot water didnt work and the door to our room was co.ing off the hinges so we tested to see how safe it was and sure enough we closed the door and tried to get in and we were able to get in without a room key.

Location was good. Ihop next door was convenient. It appeared our room had not been vacuumed since there was trash on the floor upon arrival. All other was clean and neat. The room was dated with old furnishings, the switch plate covers were yellowed. Upon arrival their system was down, we never had a key to our room so we were afraid to leave once there.

Im never going back because it was the worst everything was out of order swimming pool, exercise room, elevator out of order the doors on the side of the hotel side entrance was open not locking safety issues

Very nice stay and very clean. Breakfast was delicious and the customer service was on point.

Outside of motel & entire parking lot was dirty. It has not been taken care of at all. Room just didn’t feel clean. Bathroom shower curtain was dirty. Hair was in shower. Room across hall looked like it had been broken in to. We didn’t feel very safe.

Staff was friendly & helpful. Room was quiet & clean.

Waited at the front desk for about 10 minutes before finally having to call the hotel phone and ask someone to come up. Found a bug in the bed. Pool was closed for some reason. Definitely NOT a $200 a night experience.