Birmingham NEC/Airport

I thought it was closer to airport. I took a taxi. Yes possible to work but ... But waling distance to Nec. That yes. It is true. Food was good. I did not expect but really a ok restaurant. Service excellence Room really ok. Next time I probably.could walk from airport now that I know where it is Through a park you can reach nec

Convenient, large and secure parking, good for walking

Very helpful staff

Outdated Hotel that is not particularly clean. Catering pretty lacklustre However lovely staff and immediate hotel grounds attractive

Location of the hotel is ideal for the NEC, the staff are absolutely amazing so welcoming and warm and fun to be around!!! The restaurant rooms are decent the only reason for the 4 star rating is that the WiFi is absolutely terrible even when you pay for the better WiFi that's still terrible

Exactly what we needed. A clean and comfy bed for night. Family room. Breakfast was good. No queuing. Plenty of car park space. We didn’t hang about but all staff friendly and attentive.

Attended an event at the nec and stayed here, the room was cosy and comfortable, but what stood out for us were the staff when dining, our server Sarah was fantastic and always at hand when needed and the host Jenna was wonderful, they have made the stay not a good one but in fact a great one!

Decent hotel, Great location for NEC and going to see a show. Pro’s: -Room was cleanish -bed very comfortable -staff were really friendly and great for a chat -Felt very safe there and carpark seemed safe also -nice bar serving drinks until late -snack machine Con’s: -Room was absolutely boiling even though it wasn’t that hot outside and air con and bathroom fan didn’t seem to work. However our friends room wasn’t boiling so not sure if that applies to every room. -food was really bad and not particularly cheap. We did the meal deal option which would have been good value had the meals been any good. My starter of dough balls tasted liked fish let it slide. Main was ok but small and desert was ok. However breakfast next day was absolutely awful, worst breakfast we’ve ever had and we are not fussy and usually like cheap and cheerful. It was so bad we cancelled the next days breakfast. Not sure if something had gone wrong and no chef in as I can’t see many other bad reviews about the breakfast. Firstly they said it wasn’t busy enough for buffet (despite fact show was on) so it was order to table, fair enough but a bit disappointing. Continental was unappealing. Never thought pastries and pancakes could taste bad but I was wrong, very dry. Our hot meals came out and our scrambled eggs were rehydrated eggs still sitting in a bowl of milk!! So bizarre. Boiled egg was rock solid I was too scared to eat it. Even the hash brown wasn’t good. Meat was ok according to my boyfriend. He was sick over night but unsure if that’s related to food. Over all , good base to stay if travelling or seeing a show (although moxy is much closer) would recommend for a short stay but try not to come in heat wave because if hot rooms and avoid the food!

Brilliant service, Chelsea and Abbie were absolutely great and made our stay a pleasure. They provided all services with a smile and went the extra mile.