Wingston A TreeHouse Hotel, Mathura

I would give negative stars if the option was available. Terrible hotel. Very dirty. The hotel is very far from the station. The staff is rude and downright dismissive. They don’t even acknowledge your existence. We stayed there from oct 25-27. But the place was terrible. We paid for early check in as well, but they gave us a room with broken tiles, missing shower curtain, broken toilet paper stand. See photos. We went for breakfast, which was supposed to start at 7:30, but was not open till 7:50 am. The food was not enough for even 10 people. The server was extremely rude. First day they served poha which was extremely oily and raw. I actually threw up after eating their food. We requested chai 5 times before they bothered to listen to us. Also, the staff seems particularly disposed to ignoring Indians, while preferring to cater to foreigners. You can talk, request , they won’t even look at you if you are not white. If you are at the breakfast at the same time as non-colored people, be prepared to be treated as crap. Not to mention the hotel was under construction and you could hear noise all day. It was constant banging till 11 pm in the night. Our A/C was also not working. Finally, we were suffocating in the room so we asked them outright why they have given us such a room. Then they changed our room to a much better room, but their service was still horrible. We just skipped any breakfast in their hotel after that. I was took scared to try. Please avoid. It is also hard to get transportation to and from the hotel as it is so far off the center.

Very very poor services not recommended at all. No response from staff. Staff treatment not well. Grooming of staff and room services need to improvise. My family suffered for basic services very bad experience. Very poor services

There was no water in the washroom . Washroom that too female washroom was so so so very dirty . No water in the flush . So bad smell was coming in the washroom . And staff is very rude n non friendly

I recently visited this hotel for dinner. The hotel was awesome . Mainly the main thing the air conditioner was properly working in this hot weather. The food was awesome. And one one of the main thing is that staff behaviour is very good and kind. I personally asked his name because of its excellent service . He tell his name Prem. The guy was excellent and very nice. I will recommend every body for food and service

Very quick service. Comfortable stay . Delicious food . Neat and clean rooms. Nicely located . Good parking space . Helping staff . Room service is quick . Budget friendly . Have stayed there twice. Huge lawn

Staff is courteous especially Front office Duty managers 24 by 7, Breakfast menu just had three options and not much. Service is slow. Room service is lethargic. Hotel needs an upgrade on infrastructure. We also had lunch and dinner where food tasted very good but they don't serve you where as charges are of fine dine restaurant.