Gość
31 stycznia 2023 r.
What a huge disappointment and disgusting place to stay we checked in and we’re back out within 10minutes ! We travelled as a family of 4 adults and booked (and immediately got charged more than the quoted price ) we booked 2 DELUXE double rooms. That promised extra large double beds - they were standard beds on the cheapest frames which one of the beds was that loose that we weren’t game enough to sit on let alone sleep on. The shower was riddled with mould, the skirting boards, ceilings, walls and window sills were covered in thick dust, scuffs and stains, the toilet brush holder was covered in hair, faeces and was disgusting, the benches and sinks were not wiped down, the carpets were stained with what looked like vomit and blood. It was overall disgusting and breached so many health and hygiene protocols. We tried contacting the property via phone and email for 2 hours. (We called them 6 times and never got through once and after being on hold for a few minutes they disconnected the call) Thankfully we booked through *********** whom I contacted and asked to help dispute this case, they were more than happy to help and couldn’t apologise enough for the terrible experience. I sent them photos and even they agreed that it was not what the motel was advertising and they were not healthy conditions to stay in. Not to mention the free private parking was only 5 spaces and there is a caged area undercover that is just full of junk.
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