Best Western McKenzie

It's nice

The room was in excellent condition. The hotel was clean, quiet and the staff was friendly and helpful.

Stayed one night in room 217 on a recent hunting trip to NW Tennessee. This is an older place, but is very meticulously kept. Once inside the room, you would never know it was an older motel. The room was neat and clean, beds and linens were spotless and appliances worked as they should. The breakfast area was small but clean and the breakfast fresh but what you would expect if you stay at many Best Westerns. We will stay in again in the future when visiting the area.

My husband chose this hotel because our son's college baseball team was playing against the local Bethel University. We were fortunate as we traveled out of state & our son's team was also staying here. The hotel met our needs, as we weren't in the room much, as we were at the field watching the games. Breakfast items were self-serve in the lobby & due to space, we chose to eat in our room, since some of the players were occupying the few tables.

The sheets had not been changed and there was trash in the garbage can. Next morning as we were going out the room door would not lock and maintenance was not going to be on premises for another 20 minutes.

This place is going down rapidly. It seems with each stay, I’ve noticed things get worse, and management appears to be looking the other way. Initially, this was a nice place, and appeared well-maintained. But, this is no longer the case. Evidently, management is cutting cost in EVERY area, including maintenance and housekeeping. This hotel used to greet it’s guest upon arrival with a complimentary gift bag which included snacks/treats and a couple of sodas/waters. Now, you have to request bottled water, and you’ll have to carry it by hand, since they no longer have gift bags. In fact, they no longer provide the dirty-laundry bags you used to find hanging in their closet. The soap, shampoo, and toilet paper is generic. The tissue dispensers contain one, tissue paper; decoratively folded. When the tissue is pulled, it reveals and empty tissue box. Remember the “primary” colors? Blue AND yellow make green, right? Take a look at the pool. This pool should have been locked & tagged out of service, but it wasn’t. I didn’t see anyone in it, but it was NOT locked, and you know how kids are… They’ll just jump right in. Loose handles/hinges. Doors that won’t slide, or come off track… On my last stay, I was awoken at 0413 hrs by the extremely loud, blaring sound of the hotel’s fire alarm. I called the front desk to inquire about the alarm. The front desk clerk said, “Oh yeah. It looks like something’s unplugged. I’ll reset the system. Sorry.” So much for a “good, night’s rest…” To “top things off” I awoke to find my toiletries covered with fire ants. I left a message for the manager to call me; to no avail. Take a look at the attached pics; they tell quite a story…

I read reviews of the cleanliness of this hotel well let me tell you the room I checked into was definitely not clean. The sheets and pillowcases were stained the towels were stained the bathtub and shower were brown. I had to clean bleach and disinfect before I even felt a little comfortable staying there. The maid was sweet about it she brought all new bedding, towels. Not Best Western Standard at all.

Staff was friendly, and courteous when our key wouldn’t open the door. It was quite, but the carpet was damp feeling, and the bed was a little on the hard side.

The ❤️ agent at the desk was so nice and friendly.