Although it is a 4 star hotel, the amount we were charged was more for a 5 star hotel, very poor value for money for the following reasons: 1. Rooms and bathrooms are extremely dark and gloomy, you would literally need your mobile torch to look for things in the dressing room. 2. The toilet is in a separate area, and you cant even use with the door closed because theres no space for your knees to be squashed in! It is that bad! 3. There is no hair conditioner in the bathrooms, and with the amount charged by night, this is the least i would expect! 4. Everynight we would call the housekeeping to come open the sofa bed before 7pm as my kids sleep early and they dont arrive before 8pm because they ‘are busy’, so my 5 and 7 year olds sit for an hour so cranky and crying, waiting for their bed to be opened. I even suggested from the first day not to close it and just leave it open for the whole week to avoid this problem and this was not done! 5. Lastly, we had a meal at the beef lodge, four of us ordered the beef fillet medium cooked, it was extremely chewy we couldnt it eat. Extremely bad meat quality. I will never return to this hotel again, it definitely needs renovation especially the lighting and the bathrooms. Yasmine
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