Rose Lane Serviced Apartment

Everything from booking, checking in and then checking out was great and stress free. We needed a late check out at the last minute and that was accommodated for with no issues at all. Thanks so much! We will definitely stay next time we are in Melbourne!

The check in process is very confusing. The instructions need to be clear. At first I was given instructions to check in at the property address, this is NOT the case, the check in is down the road at a cafe shop front. If this was specified in the original instructions this would have saved wasted time. I also noted that other guests were given the same confusing instructions. The young lady I dealt with at the cafe was lovely but obviously can only do the basics as I had a request that I had emailed through previous to check in, which went unanswered and then they wanted to charge me for linen for the existing sofa bed, although I did not exceed the room occupancy (2 guests). The room upon check in was quite dirty, the kitchen bench tops had crumbs etc on them, the fridge had food in it from a past guest. The crockery and cutlery was all mismatched, and not a full set and also not properly cleaned, a bonus was that at least we could run them through the dishwasher as dishwasher powder is included. The airconditioning whilst it worked, was very dirty and did not seem to be running very effectively so possibly needs servicing. There was also an extra portable fan in the cupboard for use, this was very dirty and rattled so loudly when turned on that it could not be used. The main bed was very hard and unfortunately you don't sleep very well because of this, this could be rectified with putting a mattress topper on it. The location is fantastic and amenities are great-gym etc

The property has a beautiful entrance, very lush and it feels very special. It is located across the road from Southern Cross Station, so it is extremely convenient for catching the train. The apartment is roomy and has great views of the city but has old, dated furniture. It would be 5 stars if the furniture was updated as it brought down the vibe of the place.

Won't release the security deposit they put on my visa card. Try and blame the bank for it still pending 4 days after checking out. They even have a sign on the door saying the bank can take 10 days to release it. The bank says this is not correct, the bank needs confirmation from THEM before releasing the money. It was $300. I'm still waiting. Stay somewhere more honest!

Property has average amenities, if you are looking for a bed (or many) it is reasonably priced.

Location is the only plus. Room not cleaned well. Missing cutlery, dirty, mouldy shower. Washing machine smells of mildew. Damaged PowerPoint's. Very basic overall. Owners demanded $300 bond to be paid before receiving key. Totally not good value.

The worst experience ever. The motel said our booking was cancelled when we arrived to check in with no explanation at all. The premises has no reception it is a Asian take away shop so you cannot speak to anyone there about it. We were left to try to find alternate place to stay . Definitely do NOT book here !

Ok, so where to start with this review. from the top, the reception was difficult to find as it’s just a food outlet acting as a reception and the lack of car parking made it even worse, not only for check in but the entire stay at the establishment. The title of so called "Rose Lane serviced apartments" is a huge LIE... This has to be the worst place I have ever stayed. The establishment needs to take "serviced" out of the title, as this apartment was dirty and uncleaned, with terribly dirty walls, floors and some sort of smell. I've stayed in cheap backpackers which have been cleaner. Then there was the next serious issue of the lack of maintenance. The place had a broke glass stove top, microwave surrounds with exposed screws, damaged to the dirty walls, a missing towel rail which had sharpe exposed metal bits left and glass panelling of the rooms damaged. The last so called main service part of this apartment was an opened carton of milk for the supposedly service the tea and coffee facilities. YUCK, someone else's opened carton of milk. Pass. Another note was the extended period in which the security deposit was held for after checking out. It took over 4 weeks to get it back even after multiple attempts to communicate with the complex the need to get it back, which all except 1 (12 total) went unanswered, with this clearly being a copy and paste response with a link to Wikipedia for some reason. If would definitely not recommend this place.

Location is very good, transportation, shopping and dinning are much convenience. But, exhaust is not work and no wifi offer.