We stayed over a weekend for the Taylor Swift concert so thankfully all we really wanted was a bed and a shower which this provided. It is in a great location and was quite spacious, otherwise not a lot of positives. Price was ridiculously jacked up -$420 per night, plus we had to pay extra for a twin bed set up only to find the room had a king bed. When I asked about a refund, was told I would have to call back on Monday after I had checked out because apparently there is no manager on weekends. Customer service was terrible, any question was met with disinterest, staff were either MIA or could not care less about assisting. Also told us they couldn’t hold our bags after we checked out despite the website saying that their reception is staffed during the hours we needed and they offer luggage minding. The room smelled bad and although the bed and bathroom were clean, there was dirt and grime over the table and some of the chairs. Elevator also had concerning sign saying it was under maintenance and so no more than 2 ppl should travel in it at one time.
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