Family_8
18 czerwca 2024 r.
Address given online didn't take us there, phoned reception and she couldn't help over the phone. Repeated the first number of the address so 550 which didn't take us there, number was 50. Asked for help with trams etc and she was no help to make our way around Melbourne while we were staying.
We were a bed short because the sofa was broken. The reception lady told me we hadn't booked for those 2 kids. I had a receipt clearly showing we booked correctly. No apology given. Mattress they tried to give us after I told them it needs to be sorted didn't look great, so we didn't use it. Kids ended up bunking in together.
Parking is shocking. She told me there was a 5 minute drop off bay at the front, due to roadworks we couldn't get there and all other areas were taken. Parked at Aldi and paid $5 to check in. Car park for the hotel is expensive also, and not the best to drive around in.
Mould in the shower area, no fan to use in the bathroom either.
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