Anantara Xishuangbanna Resort

Although the hotel structure looks nice, it is totally badly maintained, with pieces of walls, pools, road falling down. The staff tries is best to be kind and helpful however the service is simply zero: nobody speaks a word of English, food and beverage takes ages and the restaurant orders close too soon (no later than 8:15-8:30). We had a villa with pool but every day we were out on trip and once back everyday we had to ask for pool cleaning. Nevertheless the outer floor was dirty and they never cleaned up. The only acceptable element was the breakfast: nice and rich, even if by the time they open at 7 am, not so much is ready and available. For the price we paid the value for money is simply ridiculous. The position is far away from everything however it could have been worth it if the service was at least decent. It might be that the years of covid restrictions did not help however we must admit that we would not recommend it to anyone.

We were welcomed warmly by Joanne who was so helpful and friendly. The room was stunning with a beautiful view of the river from the balcony. The bathroom is enormous and I have never seen such a colossal bathtub in a hotel room before. It was such a fantastic experience to soak in a tub so deep! I am tall and yet I couldn't reach the end of the tub! Then one evening we met Jasper who took great care of us too in the restaurant and the bar. Both Jasper and Joanne excelled in their care and we can't thank them enough! The location of the hotel is great for the Botanical Gardens... they even offer a buggy to take you to the gate! The spa was really relaxing and enjoyable. Came away feeling chilled and unwound! Would love to go back in the future!

Nice！👍

我們入住的時候屬於淡季，人不多，很安靜，值班的經理小賈Jasper非常體貼周到，給人一種很親切的感覺，給我們升級了河景房，晚上我們去夜遊植物園，看到了螢火蟲，因為天氣還是很熱，第二天上午去植物園溜達了會兒，就一直在酒店，下午我和媽媽體驗了安納塔拉的特色水療，手法確實不錯，吃了酒店的下午茶，我女兒很喜歡吃炸蝦滑，下午茶餐廳有歌手駐唱，遇到一個台灣小妹妹，兩個人一直又唱又跳，五點鐘約了旅拍，旅拍這裏説一下那個化粧單獨收費的，成人是299一個人，寶寶做了一下頭髮99元，化粧師還是不錯的，但是可能後面下班着急，一個是沒有卸粧，對長者和孩子態度很敷衍，另外就是攝影師技術很一般，我沒去星光夜市拍，一個是覺得人多雜亂，另外也覺得攝影師水平差，結果在酒店拍完以後還是很後悔，頂着一身汗，化了半天粧，拍的照片一般，價格也不便宜，首先他調節氣氛的本領有待提高，抓拍的本事也需要再精進一點，再者就是後期服務，要跟得上，不能拍完照就找不到人了，選照片時間拖的比較長。所以，酒店可選，照片慎拍。

這次雲南之行，服務最熱情最到位的酒店，從前台到大堂禮賓到小童俱樂部的服務人員都非常熱情友好，讓人感覺很舒服。特別是賓客關係經理，會提前添加微信，詢問入住的需求、用餐是否需要叫車、是否需要延遲退房等。酒店位置非常好，遊覽植物園或夜遊都非常方便，整個酒店就像處在在一個熱帶雨林中一樣，不像市區很吵鬧，另外餐廳的味道也非常好，來西雙版納的話強烈推薦。

整個區域的自然環境贊👍適合度假，白天泳池和園內風景都很美適合拍照，送的水果枇杷好好吃，房間大很舒服，雖然沒有新酒店的現代風格，但就是這類度假風格匹配這份自然環境，伴着鳥語壁虎叫入睡，5月夜晚完全不用開空調，直接開着大露台的窗户（關着紗窗）入睡清爽涼快超舒服😌 酒店的人都服務細膩熱情，見到問好，貼心服務，夜晚帶孩子游植物園後門3分鐘不到就進去植物園好便利，因為導遊講解很久，回來晚了還給提前點菜留餐廳位置； 餐廳烤魚、捲餅、牛肝菌火腿炒飯（炒飯絕絕子👍）都喜歡，到告莊吃了幾個網紅店後，孩子還念念不忘説酒店的最好吃，早餐也好吃豐富，可以點很多不錯的自製中西式早餐👍唯一缺點橙汁可以濃一些。 可惜沒有做SPA，也沒提前多住幾晚，希望暑假還有機會來看螢火蟲最美的時節！ 非常適合度假放鬆的熱帶酒店，應該多住幾晚再來市區感受熱鬧的。

安納塔拉經典酒店設計和佈局，進門照壁居中，飛檐入雲，迴廊迂迴雅緻，迎賓廳堂極為大氣，後院羅梭江，河水晝夜叮咚。無邊泳池上，上可遠眺青山，下瞰河水奔流。 客房獨立佈置在大堂兩側，清幽安靜，高聳棕樹掩映，各色雞蛋花點綴其中。 房間設定即為合理，乾濕分離，獨立衣帽間，浴缸靠着院子，樹蔭遮擋，一片清涼。 酒店服務頗為用心，對接的客户經理事事以賓客為先，噓寒問暖。對孩子們也非常友好，不僅打包水果還特意準備了大象玩偶。 酒店的旅拍很能抓住酒店的特色，攝影師熱情專業，非常出片。

出行西雙版納，安納塔拉的服務環境很適合喜歡度假風的家庭，植物園就在後門，非常非常方便！小童活動多，泳池贊！房間很大，就算五月很熱的季節晚上也不需要開空調！酒店植物很多，靠近河邊還有果樹！非常滿意的入住！

非常滿意的一次入住體驗，酒店裝修精緻，景觀極佳，室外泳池水質清澈，並且有帶有水中按摩的功能，對小朋友也極有樂趣。入住免費無限續杯的咖啡味道不錯，房間空間和景緻也都不錯，餐廳餐食乾淨衞生，夜裡的送餐服務的餐食味道也很不錯，下次有機會期望再多住幾天。