It's really not great! traveled here with friends and stayed for 4 nights was expecting basic rooms etc but didn't expect the number of stairs to go up to the bungalows, our bungalow was right at the top of the hill and from the bottom (where we had to go every morning for day trips!) there were at least 10 flights of stairs (not an exaggeration!) all brick and very steep. Also, the food here was terrible its not a buffet, and it's not even somewhere where u can order your food you have to wait there for them to bring something out and you never know what it is and they never tell you they just serve it on your plate and walk away. the drinks for full board are very very limited with just tap water in a jug and when abroad obviously you don't drink tap water so had to buy drinks at the pool bar (to be fair tho the slushes were extremely nice and very cheap costing 1 euro 50) due to us being put off the food we went out into the center of Sorrento each evening and had food at a restaurant can't remember the name but served amazing pizzas and pasta for only 8 euros each!! and it was 10x better than the hotel food so if ur planning on coming here pay less and go self-catering as there are many cheap restaurants to go to in the center of Sorrento and the rooms do come equipped with a fridge and a stove so you can also cook if you wish the bathrooms were dirty and had mold up the shower wall. The shower was very claustrophobic with two sliding covers coming in diagonally making you feel very claustrophobic we were allocated a one-bedroom bungalow for 6 of us which obviously means very little space and the top bunk of one of the beds was very unsturdy and bent every time u sat on it meaning we had to take it apart and convert into two single beds (did convert back to bunk beds after leaving) however positives are the breakfast which was very nice serving pastries, cake, cereal, coffee, juice, etc all the things you would need and want at a hotel breakfast abroad to sum it up really not a great hotel and many surrounding hotels better and around the same price and ACTUALLY 4 star which this hotel really is not!!!
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