Mark
26 września 2023 r.
From the inception of our checkin, we weren’t greeted by a hostess, but by one of the restaurant employees. For nearly $300.00 per night, you would expect a welcome drink or at the very least water in your room and a mini fridge. Not only did they not supply us with any water, but the room faced the street, did not have A/C which didn’t fare well for a warm weekend stay. Open windows equates to as noisy evening, so your options are either to be disturbed by passerby’s or to warm up like a furnace. This was our first stay away from our children and you would hope that it would be a comfortable one. We could hear the above and below guests as they showered or flushed the toilet. A drain line that seemed to run through our bathroom made the loudest noise while it rained, which vibrated and gurgled (which was the entirety of our first evening). We tried to cancel our reservation upon entry at 5 pm and could not get a hold of the manager on duty. We left the following morning after being told by Mariana that the owner would get back to us. It’s been 9 days and despite multiple efforts of contacting him/her (text, email, phone-calls), we have yet to hear back and our account has yet to be refunded for the 2 evenings that we did not stay. We decided to stay at this hotel based upon favorable reviews, but after this horrifying experience, we decided to deep dive and found that reviews were all posted 9 months ago. In addition to the terrible service, noise, lack of AC that kept me an
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