Clevelander Hotel

Great location

It was horrible. I was given a tiny room after booking a one bed with a couch and told there was only 2 rooms like that available and I should’ve booked through the actual hotel instead of Trip.com, I was told several things by several different people just to be called a liar at what I decided would be the end by someone in a suit, who did not address hisself professionals at all. They tried to blame it on a “new employee” but their customer service was by far unacceptable. I got the police called on me after being asked if I knew what I was saying because I was telling him how the other employees had told me they would help/ accommodate. Upon checking in a guest notified me to not leave any valued personal belongings in the room because they had gotten their money ($3000) stolen out of their wallet when the cleaning people came. He only realized after seeing that they folded his clothes. The next morning while dealing with the front people being extremely rude, we were told that A pair of expensive shoes were stolen while they were holding his bags. I also got ugly bites after staying here that are scaring very ugly. Very sad that I wasn’t the first to not enjoy my stay and I’m 100% sure won’t be the last. The service is just horrible. And there is NO compassion. $320 for one night into the trash. I will NOT be returning.

Hotel was very clean and staff was out of this world!! I have only stayed here a few times but keep coming back because it’s so clean and convenient

They had big roaches inside and outside the property the pics of the room is a lie I got a oceanfront couldn’t see the ocean roaches everywhere staff lazy as hell don’t give af about u

My recent stay was a nightmare from start to finish. Despite arriving early and politely asking for our bags to be held, we were told there was no room, only for another guest to be allowed to store their luggage moments later. We ended up lugging our bags around while we waited, which was inconvenient and uncomfortable. When we were finally able to check in, our room wasn’t ready, despite booking the Rockstar suite for a three-day stay. The hallways smelled awful, and once we got to our room, we found the shower situation to be extremely impractical and caused the whole restroom floor to flood. The TV didn’t work, and overall, the room was not up to par. After a frustrating night, we decided to check out early. However, we were met with resistance from the front desk staff, particularly a gentleman named Stone, who initially said we couldn’t check out early. After persisting, we were eventually allowed to leave, with Stone instructing us to speak to the manager, Joel, for further assistance. The next day, after multiple attempts to contact Joel, we were told conflicting information by a representative and were ultimately denied a refund for the remaining two nights. Despite Expedia’s attempts to reach the hotel, they were unable to get a response, and we were left without a resolution. Overall, our experience at the cleavelander was incredibly disappointing. The lack of communication, poor customer service, and subpar accommodations made for a truly unpleasant.

The staff wasn’t overly friendly. They advertised free drinks upon arrival and they didn’t have any available. There wasn’t a remote for the TV in our room. Not that this is the property’s fault but there was a huge party outside our room until 5:00 in the morning so we didn’t sleep much that night. The hotel was fairly nice but definitely not 5 star.

This was our second time at this property and on this particular stay we used it as a place to crash before a cruise. It was fine for those purposes but we didn’t really have time to use any of the amenities so the resort fee was a waste. We weren’t wowed by anything here but if you need a place to stay this property is fine.

The front desk staff was amazing. The check-in and check-out processes was smooth and efficient. The room was sufficient and the location is amazing. We were provided ice as needed. The hotel offered the use of bikes at no charge, coffee/croissant breakfast, and assistances as needed.

Across from beach, dozens of restaurants within walking distance, club/bar next door. We were checked in by the best employee. She went above & beyond for us!!!