Residence Inn Miami Beach South Beach

There were a few things about this hotel my friends and I thoroughly enjoyed and a few things that could be improved. The good: Location, amenities (especially the rooftop pool), staff was friendly, modern decor, rooms were spacious and include sleeper sofas. The bad: Room keys barely worked the entire stay. We had to keep going back downstairs multiple times, sometimes in the same day, to get new keys and they kept disabling. We were careful not to deactivate the cards by putting them near our cellphones and they kept not working. We also heard other guests staying on the 2nd floor complain about this well so the problem may be isolated to that floor only, but it was incredibly annoying and inconvenient. The lighting in the rooms are sp**** making the room very DARK and dim. No table lamps, no overhead light fixtures -- could definitely use more lighting. A shuttle is able to take you to the beach but not able to take you to the airport. This should be reconsidered. The Ugly: The front desk staff needs to do a better job communicating. Before check-in they charged my card several times for a deposit of the 1st night's rate to reserve the rooms without any notice beforehand. Then apparently at check-in the amount they put on your card is just a "hold," they don't actually charge you until you check out. This is incredibly inconvenient and can put someone in a bad spot if they're not prepared. They also would not let my friends check in without me.

Front desk was not helpful at resolving a charge and was downright rude and condescending.Unless you have blonde hair and fair skin,expect rudeness and a dismissive attitude . Such people should not be in hospitality business .

Hotel staff was extremely helpful with any questions or requests. Excellent location, close many stores.

Overall a great stay in a roomy suite with a loaded kitchenette! The location of the hotel is perfect - everything and everywhere you need is within walking distance. My only 2 concerns were as follows (1) The breakfast area gets chaotic and overcrowded during the busy hours. The breakfast staff were very friendly and helpful though. (2) The pool was useless in late December since it was not heated even though the entire rooftop was very cool and relaxing.

Service was good, and it is a great location in South Beach. Valet parking is $50 per day which is expensive, not many options around for parking. Hot water at shower was an issue but solved. Not a good smell where kitchen is.

Try and stay away from this property. The reception staff are rude, the AC never worked, and it was steaming, hot in my room and moreover, this hotel had the worst Wi-Fi ever.

I stayed a few nights and the rooms were clean, and the hospitality of the staff was excellent. Shopping centres and restaurants are within walking distance as well. Overall a great experience.

Staff is friendly and helpful. Everything about the hotel i enjoyed. Pool is really nice ! I do think that staff should explain all details to you on how to find your room, where is the pool etc but besides that everything was great!

Great front desk hospiteality Stunning room in all aspects Unexpected expensive vallett parking with no self parking available