Highfield Hotel

Amazing staff. Rosie was very attentive and went the extra mile to make sure my experience was a good one. Adam and Jacob checked back to see if all was ok. Meg, well what can I say. She is so comical. I was on my own but didn’t feel awkward at all. Will be back

Reception was good, but when I got to the room there was no heating on. The receptionist apologised,changed some setting on the system and the heating came on. Unfortunately, I was on a quik turn around so it was still cold when I left, but toasty warm on my return, except for the bathroom, which never heated up. The room and its facilities were well presented and clean. Could do with some decaf coffee sachets in the refreshment offer Next morning I took some of my clothing out to the car, but on return to get the rest found myself locked out because of the timing of the electronic key. This was just after 9.30 am Sturday morning, when check out is up to 11.00. Found a member of staff who apologised and issued another key. I got the remaining stuff from the room and put in the car, then went to seek breakfast, which was all laid out when I started checking out, but was cleared away by about 9.45. Apparently if you have not booked a breakfast the produce is removed so that the area is cleared for when non reidents are allowed into the space at 10.00am. I had searched all the in room information the night before to find out the timings for breakfast, but there was no such information on any of the documentation there. Yes,it is on the website, but it should be readily available in the room. I discussed this with a member of staff who agreed with my point of view, but made sure I could get what I needed, so all was made good. My point is the staff, all of whom I found to be polite and helpful, should not have to appologise for the basic faillures of the sytems they have to operate within. Senior management need to adress these issues. They detract unnecesarily from the overall impression left on the customer, which no amount of staff aplogising can erase. These are niggles that should be adressed, but I woud emphasise, the room was clean and the staff exemplary, the stay overall was reasonable value for money and despite the above I would/will stay there again ( by which time i hope the niggles have been resolved)

We went for a retirement lunch and we had a lovely meal with great service from staff. We pre ordered as there was a large group (over 15 people). All meals came correct and they were piping hot. Reasonable priced and good deals we also had lovely desserts